[rt-users] Template/Email correspondance subject line help

[Les Mikesell]

On Sat, 2004-12-11 at 12:56, Ryan Stark wrote:
> I'm looking for documentation on Templates, is there any? Also,
> specifically, how do you remove the [my.domain.com] from the subject
> line?

This is really the $rtname value from RT_SiteConfig.pm.  Note that
if you change it, email replies to existing tickets will no longer
be connected to the corresponding ticket in the database.  Code
changes to allow both old/new text to be recognized have been
posted to this list.   You do need something unique here to
identify 'your' RT though.  Consider what would happen if you
CC: another address for help on a ticket and it turns out to be
someone else's RT system.

---
  Les Mikesell
    les at futuresource.com