[rt-users] Autoreply vs. Notify

[Ruediger Riediger]

Hello,

I have a probably stupid question, but as I have a special 
Autoreply_Local script preventing messages to certain email addresses, I 
need to make sure:

What is the difference in between the Actions "Autoreply To Requestors" 
and "Notify Requestors"?

Both do more or less

   push ( @To, $self->TicketObj->Requestors->MemberEmailAddresses  );

...so why is Autoreply a separate scrip (beside the fact that it allows 
an Autoreply_Local to split out actions which are autoreplying to 
requestors and actions where communication to requestors is sent)?

And should (in theory) "On Resolve Notify Requestors with template 
Resolved" then not rather read "On Resolve Autoreply To Requestors with 
template Resolved"?

Best regards,

	Ruediger Riediger

-- 
Dr. Ruediger Riediger                              Sun Microsystems GmbH
NSG - SunCERT                                             Komturstr. 18a
mailto:Ruediger.Riediger at Sun.com                          D-12099 Berlin
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