[rt-users] notify admin cc on resolve

[Ruslan U. Zakirov]

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Ryan Stark wrote:
> Okay, I got the scrip setup, and I try to use the standard 
> correspondance template but I get nothing to the admin-cc.  I need the 
> same email(*correspondance*) the requestor gets to go to the admin cc 
> when the ticket is resolved(not the resolved template, the body/contents 
> of the ticket.)
> 
> Example agent opens email from client, hits reply changes status to 
> resolved, types in contents, hits send/update ticket.  The email 
> requestor(client) gets the response the ticket is closed etc.  I need 
> that admin cc to get the same mail. But only on resolve events.
> 
> please help. when use the correspondance template to email the admin it 
> sends the admin this line:
> This transaction appears to have no content
> 
> Thanks,
> -Ryan
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