[rt-users] round-robin auto assignment?

[matthew zeier]

Condition: On Create
Action: User Defined
Template: blank
Stage: TransactionCreate

I pasted what you had  into "Custom action prep code" .  Its a scrip just 
for a particular queue.  I'm seeing the following error:


[Wed Dec 15 23:35:51 2004] [error]: Scrip 57 Prepare failed: Global symbol 
"$Ticket" requires explicit package name at (eval 2222) line 6.
Global symbol "$Ticket" requires explicit package name at (eval 2222) line 
17.
 (/opt/rt3/lib/RT/Action/UserDefined.pm:65)

What's the right way to reference $Ticket?

my @owners = qw( mrz jstein vzwick ); #could create a group for this
push(@owners, @owners);

my $tickets = RT::Tickets->new($RT::System);
$tickets->LimitQueue(VALUE => 'my queue');
$tickets->LimitId(VALUE => $Ticket->Id, OPERATOR => '!=');
$tickets->OrderBy( FIELD => 'id', ORDER => 'DESC' );
my $last_ticket = $tickets->First;
my $last_owner = $last_ticket->Owner->Name;

my $i = 0;
my $new_owner;

while (1) {
    if ($owners[$i] eq $last_owner) {
        $new_owner = $owners[$i+1];
        $Ticket->SetOwner($new_owner);
        last;
    }
}