[rt-users] Suppressing e-mail when resolving a ticket

Todd Chapman rt at chaka.net
Sun Dec 19 21:37:22 EST 2004

Maybe the On Resolve Notify scrip could check if the previous
transaction was a comment and if so skip the notification...

On Sun, Dec 19, 2004 at 06:49:52PM -0500, A N Ananth wrote:
> When tickets are Resolved, we use the predefined ruke
> On Resolve Notify Requestors with template Resolved
> However, sometimes but not always, we would like to suppress the outgoing  
> e-mail to the Requestor.
> Has this already been discussed? I was not able to find such a discussion  
> in the Wiki or recently in this list.
> Tks in advance for any suggestions.
> -- 
> A N Ananth                  ananth at prismMicrosys.com
> Prism Microsystems, Inc     Tel: 410.953.6776 x223
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