[rt-users] round-robin auto assignment?

[matthew zeier]

I've done a little more work on this with Chance (scrip below).  We're 
getting the following error with $Ticket:


[Tue Dec 28 21:45:58 2004] [error]: Scrip 57 Prepare failed: Global symbol 
"$Ticket" requires explicit package name at (eval 2333) line 6.
Global symbol "$Ticket" requires explicit package name at (eval 2333) line 
18.
Global symbol "$Ticket" requires explicit package name at (eval 2333) line 
24.
syntax error at (eval 2333) line 24, near "->SetOwner["
 (/opt/rt3/lib/RT/Action/UserDefined.pm:65)


How do I refer to the current ticket?

----

my @owners = qw( 2306 904 1880 ); #could create a group for this
push(@owners, @owners);

my $tickets = RT::Tickets->new($RT::System);
$tickets->LimitQueue(VALUE => 'ICI Internal');
$tickets->LimitId(VALUE => $Ticket->Id, OPERATOR => '!=');
$tickets->OrderBy( FIELD => 'id', ORDER => 'DESC' );
my $last_ticket = $tickets->First;
my $last_owner = $last_ticket->Owner->Id;

my $i = 0;
my $isSet = 0;
my $new_owner;

foreach $i ( @owners) {
    if ($owners[$i] == $last_owner) {
        $new_owner = $owners[$i+1];
        $Ticket->SetOwner($new_owner);
        $isSet = 1;
    }
}

if (!($isSet)) {
    $Ticket->SetOwner[int(rand($#owners))];
}