[rt-users] round-robin auto assignment?

[matthew zeier]

>>
>> How do I refer to the current ticket?

>> if (!($isSet)) {
>>     $Ticket->SetOwner[int(rand($#owners))];
>> }
>>
>
> You have to iterate the collection of tickets.
>
> while ( my $Ticket = $tickets->Next ) {
>   ...
> }


Why?  You mean I have to re-search the queue to find the ticket I'm in the 
midst of creating?

That's seems like a horribly complicated method to get the current ticket's 
object.