[rt-users] Cannot search/sort on Custom Field ?

[Ruslan U. Zakirov]

Chris Shenton wrote:
> I've been using RT-3.0.6 for a while.  I'm trying to add our
> developers and users to it so they can add tickets about the new mail
> service we're deploying.  They've asked for a way to track Client
> versus Server problems, with separate ways of tracking the several
> different mail clients out there.
> 
> Rather than create separate queues for each client (and server
> service) I've created a Custom Field called "ProblemType" and made it
> a single-choice.  Haven't done this before but it seems very nice: the
> user makes a selection from the list when they create a new ticket,
> and you can see it when you view the ticket.
> 
> What I can't figure out how to do, however, is let users search or
> sort based on this new ProblemType field.  If I use New Search, it
> gives me the built-in fields to search on but there's no place for me
> to select a match on the custom ProblemType I've created.
> 
> Am I doing something wrong?
I think you've created Queue specific Custom Field not Global one.
So first of all add Queue condition after that RT will add Custom Fields 
specific to this queue into search conditions.
> 
> Is there a way to fix this?
> 
> Would creating separate Queues be a better way to do this?
> 
> Thanks.