[rt-users] Cannot search/sort on Custom Field ?

[Ruslan U. Zakirov]

Chris Shenton wrote:
> "Ruslan U. Zakirov" <cubic at acronis.ru> writes:
> 
> 
>>I think you've created Queue specific Custom Field not Global one.
> 
> 
> Yes, that's right.
> 
> 
> 
>>So first of all add Queue condition
> 
> 
> I don't understand this.
Sorry for this.

Tickets -> New Search -> Set Queue is 'MyQueue' -> Search button -> At 
the end of search conditions list you'l see 'MyQueue' specific Custom 
Fields.
		Good luck. Ruslan.
> 
> 
>>after that RT will add Custom Fields specific to this queue into
>>search conditions.
> 
> 
> If I got to Configuration -> Queues -> MyQueueName I see:
> 
>   Basics
>   Watchers
>   Scrips
>   Templates
>   Custom Fields
>   Group Rights
>   User Rights
> 
> If I then select Custom Fields, I see my list of choices and it's a
> "select one value" field; it doesn't offer any kind of "Queue
> condition". The other choices (Basics, etc) don't seem relevant.
> 
> If I go to Configuration -> Global -> Custom Fields there are no
> fields defined yet.  Are you saying I have to make my queue-specific
> Custom Field into a Global Custom Field?
> 
> Perhaps I'm misunderstanding you, can you clarify?
> 
> Thanks.