[rt-users] Adding additional status option

[Tim Wilson]

Hi everyone,

I've looked through the RT database and it appears that there's no table
that contains the list of predetermined ticket status options (e.g., new,
open, resolved, etc.) I'd like to add another one, "At repair," to indicate
that a particular piece of equipment is in the shop. I haven't found any
clues in the list archives either.

If it's not in the database, where should I add that?

-Tim

-- 
Timothy Wilson
Technology Integration Specialist
Hopkins ISD #270, Hopkins, MN, USA
ph: 952.988.4103  fax: 952.988.4311  AIM: tis270