[rt-users] Notifying Ccs when ticket is moved to their queue
Tim Wilson
tim_wilson at hopkins.k12.mn.us
Tue Feb 3 12:15:28 EST 2004
Hi everyone,
I'm trying to create a new scrip that will email all Ccs in a particular
queue when a ticket is moved into their queue. I tried using "On Queue
Change" and "Notify Ccs," but that notified the Ccs in the queue *from*
which the ticket was moved. Almost, but not quite what I wanted. Does this
require custom code beyond what the default scrip conditions and actions
will do?
-tim
--
Timothy Wilson
Technology Integration Specialist
Hopkins ISD #270, Hopkins, MN, USA
ph: 952.988.4103 fax: 952.988.4311 AIM: tis270
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