[rt-users] AutoFill CustomField from sender email when openning ticket

[Emmanuel Lacour]

On Sun, Feb 01, 2004 at 12:28:53PM +0100, Emmanuel Lacour wrote:
> 
> Hi,
> 
> Can someone point me to some usefull examples on how to do this. I would
> like when a new ticket is created to lookup in my customers database for
> the sender, then get the customer name and update the customfield value
> for this ticket.
> 
> 

Well I have now made a scrips witch get the customer name from ticket
creator email.

I need now to search on a customfield for that custommer name, get the
id and add it as a customfieldvalue for this ticket...

Any hint for doing this?

-- 
Emmanuel Lacour ------------------------------------ Easter-eggs
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