[rt-users] Tracking vendor requests

[Florian Weimer]

bill at daze.net wrote:

> It would be really cool if we could do this all in one step, i.e. create
> the request and send the response.  Any ideas on how to tackle it?

Use the AnyTransactionSource Scrip Condition to differentiate betweeen
externally crated tickets (send autoreply) and internally created ones
(send correspondence).  Works like a charm, and users *love* it (in
particular if you use it to fix the default correspondence breakage as
well 8-).