[rt-users] Custom Autoreply Failure.

[Todd Chapman]

There are other transactions going on?

Try changing your code as below and looking at the RT log.

                     } else {
			$RT::Logger->info("Tansaction: " . $self->TransactionObj->Type);
                         return(1);
                     }

-Todd

On Fri, Feb 06, 2004 at 03:27:56PM +0200, Carl Swart wrote:
> Hi All,
> 
> I developed the SelectedAutoreply feature below:
> 
>  Condition: User Defined
>  Custom condition:  use RT::CurrentUser;
>                     my $User = new RT::CurrentUser();
>                     $User->Load($self->TicketObj->Creator);
>                     if (($self->TransactionObj->Type eq "Create") and
> (($self->TicketObj->Subject =~ /application for/i) or ($User->Name =~
> /sales\@host4africa.com/i))) {
>                         return(0);
>                     } else {
>                         return(1);
>                     }
> 
>  Action: Autoreply To Requestors
> 
>  Custom action preparation code:
> 
>  Custom action cleanup code:
> 
>  Stage: TransactionCreate
> 
>  Template: Sales - AutoReply
> 
> When I send an email to this queue, it responds as one would expect.
> 
> Expected behavior:
> ------------------
>     - Do not send a reply if the Ticket->Type is Create and Ticket->Subject:
> contains 'application for'
>     - Do not send a reply if the Ticket->Type is Create and Ticket the
> ticket originates from the ticket address (sales at host4africa.com).
> 
> Unexpected behavior:
> --------------------
>     - When I reply to a ticket and mark it to be a comment, it sends 3
> AutoReplies to the requestor.
> 
> Could someone possibly explain to me why, this happens, so that I may
> rectify the problem.
> 
> Thank you all kindly.
> 
> Regards,
> -Carl
> 
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