[rt-users] Re: Requester Groups

[Jason Grigsby]

The more I play with RT, the more I'm beginning to fear that RT won't 
do what work for what we need (the ability to let multiple users for a 
single customer see all of the tickets in the customer's queue but none 
of the other queues). I did see a contribution that attempts to solve a 
similar problem:

http://download.bestpractical.com/pub/rt/contrib/2.0/GroupService.README

Has anyone attempted to use that contribution with the 3.0 version of 
RT?

-Jason

On Feb 9, 2004, at 10:27 AM, Jason Grigsby wrote:

> On Feb 9, 2004, at 10:04 AM, seph wrote:
>
>>> Is it possible to add someone to a group without making the user
>>> privileged?
>>
>> That's what priviledged is defined to mean, "can be added to groups"
>
> Ok, so you can't add a user to a group without making them privileged. 
> Should customers be privileged then? It seems that privileged means 
> more than just being able to access a group. It also means that the 
> user can see the configuration menu and see all of the users and 
> groups (not to mention, the approval menu and other options that a 
> customer shouldn't see).
>
> The RT Draft Manual says:
>
> "Let this user be granted rights checkbox: This is unchecked by 
> default. Check the box to make this a staff user."
>
> This makes it sound like RT isn't intended to allow customers to be 
> assigned to groups (if you can't assign them to groups without making 
> the user privileged).
>
> Is it common for people to use groups to organize customers within RT?
>
> -Jason
>
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