[rt-users] Unable to email to the gateway.

[Rabbie Zalaf]

Correction..

Commenting out this line only allows me to email into RT but not reply back
out of RT.

I have tried the following versions of MIME::tools with no luck:

 MIME-tools-5.411
 MIME-tools-5.411a  
 MIME-tools-6.200_01  
 MIME-tools-6.200_02

Can anyone please help? I know that I have seen many people in the mailing
lists with this problem but I dont beleive any of them have found a
solutions. 

Thanks in advance.

Rabbie.

-----Original Message-----
From: Rabbie Zalaf 
Sent: Tuesday, February 10, 2004 2:32 PM
To: rt-users at lists.bestpractical.com
Cc: Dominik Jukic
Subject: RE: [rt-users] Unable to email to the gateway.


Hi All,

I just resolved this problem by commenting out this line from
/opt/rt3/lib/RT/EmailParser.pm

$parser->output_prefix("part");

Can anyone tell me what side effects this may have ? or another way to
resolve my problem? 

I definately have MIME::Parser installed.

Regards,
Rabbie Zalaf.

-----Original Message-----
From: Rabbie Zalaf 
Sent: Tuesday, February 10, 2004 8:15 AM
To: rt-users at lists.bestpractical.com
Cc: Dominik Jukic
Subject: [rt-users] Unable to email to the gateway.


Hi All,

This is my first post so I appologies if I say anything stupid :).

I have installed RT2 many times before but now when installing RT3 on a
brand new Redhat 8.0 box, I cant seem to get the rt-mailgate script to work.

I have put a simlink into /etc/smrsh/ for rt-mailgate from
/opt/rt3/bin/rt-mailgate.

However, when I try to send an email to a local queue, I get the following
error:

Feb 10 07:35:19 grungy sendmail[14437]: i195kFCU013813:
to="|/opt/rt3/bin/rt-mailgate --queue rabbie --actio
n correspond --url http://grungy.l3i.com.au/", ctladdr=zalafr at rt3.l3i.com.au
(8/0), delay=14:48:31, xdelay=0
0:00:01, mailer=prog, pri=1380346, dsn=4.0.0, stat=Deferred: prog mailer
(/usr/sbin/smrsh) exited with EX_TE
MPFAIL

Here is my line from the aliases file.

zalafr: "|/opt/rt3/bin/rt-mailgate --queue Rabbie --action correspond --url
http://rt3.l3i.com.au/"

I have tried removing the path and only leaving rt-mailgate and have also
tried the rt-mailgate (using only sh) patch that I read about on the net
somewhere.

Nothing seems to work. I am using 
- perl-5.8.0-55
- sendmail-8.12.8-9.80

I can use the localhost on that machine to relay and send emails to other
servers and can also access the RT web front end and have almost finished
configuring that. 

Any help is greately appreciated.

Rabbie Zalaf
Network Consultant
Leading Edge Internet
02 9497 4024
http://www.leadingedgeinternet.net.au
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