[rt-users] email replies

[kno at jtan.com]

I've installed RT following the instructions.  I receive emails
just fine.  They go into the correct queue.  But I'm unable to reply
to one.  I don't want anything fancy here, just recieve emails and
reply to them.

I get the following error everytime:

Feb 12 07:53:37 rt RT: RT::Scrip=HASH(0x9aef5a8): Couldn't prepare Open Tickets (/usr/share/perl5/RT/Scrip_Overlay.pm:338)
Feb 12 07:53:37 rt RT: <rt-3.0.6-1-9.19.2264256012614 at rt.jtan.com> #1/9 - Scrip 4 (/usr/share/perl5/RT/Action/SendEmail.pm:92)
Feb 12 07:53:37 rt RT: <rt-3.0.6-1-9.19.2264256012614 at rt.jtan.com>  No recipients found. Not sending.  (/usr/share/perl5/RT/Action/SendEmail.pm:257)
Feb 12 07:53:37 rt RT: <rt-3.0.6-1-9.16.8361432877196 at rt.jtan.com> #1/9 - Scrip 5 (/usr/share/perl5/RT/Action/SendEmail.pm:92)
Feb 12 07:53:37 rt RT: RT::Scrip=HASH(0x9adfb90): Couldn't commit Notify Requestors and Ccs (/usr/share/perl5/RT/Scrip_Overlay.pm:345)
Feb 12 07:53:38 rt RT: <rt-3.0.6-1-9.7.78196620609322 at rt.jtan.com> #1/9 - Scrip 6 (/usr/share/perl5/RT/Action/SendEmail.pm:92)
Feb 12 07:53:38 rt RT: <rt-3.0.6-1-9.7.78196620609322 at rt.jtan.com>  No recipients found. Not sending.  (/usr/share/perl5/RT/Action/SendEmail.pm:257)

Any advice would be much appreciated.

Otherwise, does anyone know of another good software package out
there?  My company needs a way to manage their support emails.  I'm
just about done trying to figure this one out.