[rt-users] Resolving a ticket by email (fwd)

[Wilson Abigaba]

---------- Forwarded message ----------
Date: Thu, 12 Feb 2004 15:28:03 +0300 (EAT)
From: Wilson Abigaba <abigabaw at eahd.or.ug>
To: rt-users at bestpractical.com
Subject: Resolving a ticket by email

Hi all,
I'm writing to inquire whether it's possible to resolve a ticket by email.
I'm running rt-3.08 and want to be resolving some tickets by just sending
email to rt-mailgate with a certain specifiction say subject contains
string "Resolve ticket #34' and the ticket with id 34 resolved.
Any ideas, Please help me,
Thanks in advance,
Wilson