[rt-users] Binary attachment transformed (and damaged)

[Jesse Vincent]

On Thu, Feb 12, 2004 at 02:31:47PM +0100, Dag Bruck wrote:
> Hi,
> 
> I also have a problem with attachments. Maybe it's a new angle on the
> problem, maybe its old.
> 
> I have received attachments in e-mail which are correct. However, the
> attachment stored in the database and sent out in the mail to our
> support staff if different and incorrect. I know for sure because
> every incoming e-mail is saved on file before it's sent on to RT.
> 
> I run RT 3.0.8 with MySql 4.0.13 and mod_perl 1.x, RedHat 7.2.
> The damaged attachment is about 200 KB, my attachment limit is 10 MB.
> To please our e-mail readers I have set
> 
>     Set($EmailOutputEncoding , 'iso-8859-1');


I'm going to take a wild guess that you're not running perl 5.8.3. It
turns out that using MIME-Tools with perl and unicodetickles a bug in the perl
core that's broken in all releases before 5.8.3

> 
> instead of utf-8 in RT_SiteConfig.pm.
> 
> Best regards,
> 
> Dag Br�ck
> Dynasim AB
> Lund, Sweden
> _______________________________________________
> rt-users mailing list
> rt-users at lists.bestpractical.com
> http://lists.bestpractical.com/mailman/listinfo/rt-users
> 
> Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm
> 

-- 
http://www.bestpractical.com/rt  -- Trouble Ticketing. Free.