AW: [rt-users] Questions

[Joachim Ritschmann]

Hi,
this was also a issue in our company, so learning by doing 
I got this solution. There are beter ways for sure.

To get ALWAYS an entry about the time worked when a ticket is updated,
I added this Javascript to
<path_to_where_RT_lives>/WebRT/html/Ticket/Update.html
<script language="JavaScript">
function test() {
   if (document.TicketUpdate.UpdateTimeWorked.value== '' )
   {
      alert("Please enter a value");
      document.TicketUpdate.UpdateTimeWorked.focus();
      return false;
   }
</script>
nd in the %ARGS section
$Repl => "yes"

and to <path_to_where_RT_lives>/WebRT/html/Elements/Submit
inside both "<INPUT TYPE=SUBMIT, before '%if ($Name)...'" tags

%if ($Repl) {
onClick="return test()"
%}

and in the %ARGS section
$Repl => ''

I think it should also be able to react on the DefaultStatus.
Hope this helps
___________________________________
Ritschi  =B-)

Lose your dreams and you will lose your mind
Rolling Stones - Ruby Tuesday


> -----Ursprüngliche Nachricht-----
> Von: Rick Ellis [mailto:Richard.Ellis at Sun.COM]
> Gesendet: Donnerstag, 12. Februar 2004 12:59
> An: rt-users at lists.bestpractical.com
> Betreff: [rt-users] Questions
> 
> 
> Hi Guys,

-------- 8< Snip -------

> 3. Is it possible to prevent a ticket being closed unless 
> someone enters
> time in the Time worked field?

-------- Snap >8 -------

> Thanks
> 
> Rik
> -- 
> Rick Ellis <Richard.Ellis at Sun.COM>