[rt-users] RT 3 on solaris 9 x86 no connection to syslog

Randy Millis rmillisl at gdcanada.com
Mon Feb 16 18:46:48 EST 2004 

Ok, new problem - I have the WebUI running finally - but got this problem
and would like some suggestions:

Logged in as root I:
- Click the "New Ticket In" button with the default (and only queue)
selected
- I enter a subject
- I put some details in to describe the issue
- I click Create and get the following error (full long error text included
below)

-cut-
System error

      error:  no connection to syslog available at
/opt/lib/perl5/site_perl/5.8.1/Log/Dispatch/Syslog.pm line 77

      context:  ...
            187:  # whether they should generate a full stack trace
(confess() and cluck())
            188:  # or simply report the caller's package (croak() and
carp()), respectively.
            189:  # confess() and croak() die, carp() and cluck() warn.
            190:
            191:  sub croak { die shortmess @_ }
            192:  sub confess { die longmess @_ }
            193:  sub carp { warn shortmess @_ }
            194:  sub cluck { warn longmess @_ }
            195:
            ...

      code stack:  /opt/lib/perl5/5.8.1/Carp.pm:191
      /opt/lib/perl5/5.8.1/i86pc-solaris/Sys/Syslog.pm:429
      /opt/lib/perl5/5.8.1/i86pc-solaris/Sys/Syslog.pm:293
      /opt/lib/perl5/site_perl/5.8.1/Log/Dispatch/Syslog.pm:77
      /opt/lib/perl5/site_perl/5.8.1/Log/Dispatch/Output.pm:41
      /opt/lib/perl5/site_perl/5.8.1/Log/Dispatch.pm:95
      /opt/lib/perl5/site_perl/5.8.1/Log/Dispatch.pm:74
      /opt/lib/perl5/site_perl/5.8.1/Log/Dispatch.pm:22
      /opt/rt3/lib/RT.pm:235
      /opt/lib/perl5/5.8.1/Carp.pm:193
      /opt/lib/perl5/5.8.1/i86pc-solaris/Sys/Syslog.pm:427
      /opt/lib/perl5/5.8.1/i86pc-solaris/Sys/Syslog.pm:293
      /opt/lib/perl5/site_perl/5.8.1/Log/Dispatch/Syslog.pm:77
      /opt/lib/perl5/site_perl/5.8.1/Log/Dispatch/Output.pm:41
      /opt/lib/perl5/site_perl/5.8.1/Log/Dispatch.pm:95
      /opt/lib/perl5/site_perl/5.8.1/Log/Dispatch.pm:74
      /opt/lib/perl5/site_perl/5.8.1/Log/Dispatch.pm:22
      /opt/rt3/lib/RT/I18N.pm:333
      /opt/rt3/lib/RT/I18N.pm:309
      /opt/rt3/lib/RT/I18N.pm:164
      /opt/rt3/lib/RT/I18N.pm:139
      /opt/rt3/lib/RT/Interface/Web.pm:494
      /opt/rt3/lib/RT/Interface/Web.pm:251
      /opt/rt3/share/html/Ticket/Display.html:69
      /opt/rt3/share/html/Ticket/Create.html:246
      /opt/rt3/share/html/autohandler:163

raw error































no connection to syslog available at
/opt/lib/perl5/site_perl/5.8.1/Log/Dispatch/Syslog.pm line 77


Trace begun at /opt/lib/perl5/site_perl/5.8.1/HTML/Mason/Exceptions.pm line
131
HTML::Mason::Exceptions::rethrow_exception('no connection to syslog
available at /opt/lib/perl5/site_perl/5.8.1/Log/Dispatch/Syslog.pm line
77^J') called at /opt/lib/perl5/5.8.1/Carp.pm line 191
Carp::croak('no connection to syslog available') called at
/opt/lib/perl5/5.8.1/i86pc-solaris/Sys/Syslog.pm line 429
Sys::Syslog::connect('no connection to syslog available') called at
/opt/lib/perl5/5.8.1/i86pc-solaris/Sys/Syslog.pm line 293
Sys::Syslog::syslog('WARNING', '%s', 'unix dgram connect: Socket operation
on non-socket at /opt/lib/perl5/site_perl/5.8.1/Log/Dispatch/Syslog.pm line
77^J (/opt/rt3/lib/RT.pm:235)^J') called at
/opt/lib/perl5/site_perl/5.8.1/Log/Dispatch/Syslog.pm line 77
Log::Dispatch::Syslog::log_message('Log::Dispatch::Syslog=HASH(0x94bae78)',
'message', 'unix dgram connect: Socket operation on non-socket at
/opt/lib/perl5/site_perl/5.8.1/Log/Dispatch/Syslog.pm line 77^J
(/opt/rt3/lib/RT.pm:235)^J', 'name', 'syslog', 'level', 'warning') called at
/opt/lib/perl5/site_perl/5.8.1/Log/Dispatch/Output.pm line 41
Log::Dispatch::Output::log(undef, 'message', 'unix dgram connect: Socket
operation on non-socket at
/opt/lib/perl5/site_perl/5.8.1/Log/Dispatch/Syslog.pm line 77^J', 'name',
'syslog', 'level', 'warning') called at
/opt/lib/perl5/site_perl/5.8.1/Log/Dispatch.pm line 95
Log::Dispatch::_log_to('Log::Dispatch=HASH(0x94b601c)', 'message', 'unix
dgram connect: Socket operation on non-socket at
/opt/lib/perl5/site_perl/5.8.1/Log/Dispatch/Syslog.pm line 77^J', 'name',
'syslog', 'level', 'warning') called at
/opt/lib/perl5/site_perl/5.8.1/Log/Dispatch.pm line 74
Log::Dispatch::log('Log::Dispatch=HASH(0x94b601c)', 'level', 'warning',
'message', 'unix dgram connect: Socket operation on non-socket at
/opt/lib/perl5/site_perl/5.8.1/Log/Dispatch/Syslog.pm line 77^J') called at
/opt/lib/perl5/site_perl/5.8.1/Log/Dispatch.pm line 22
Log::Dispatch::__ANON__('Log::Dispatch=HASH(0x94b601c)', 'unix dgram
connect: Socket operation on non-socket at
/opt/lib/perl5/site_perl/5.8.1/Log/Dispatch/Syslog.pm line 77^J') called at
/opt/rt3/lib/RT.pm line 235
RT::__ANON__('unix dgram connect: Socket operation on non-socket at
/opt/lib/perl5/site_perl/5.8.1/Log/Dispatch/Syslog.pm line 77^J') called at
/opt/lib/perl5/5.8.1/Carp.pm line 193
Carp::carp('unix dgram connect: Socket operation on non-socket') called at
/opt/lib/perl5/5.8.1/i86pc-solaris/Sys/Syslog.pm line 427
Sys::Syslog::connect('unix dgram connect: Socket operation on non-socket')
called at /opt/lib/perl5/5.8.1/i86pc-solaris/Sys/Syslog.pm line 293
Sys::Syslog::syslog('DEBUG', '%s', 'Guessed encoding: ascii^J') called at
/opt/lib/perl5/site_perl/5.8.1/Log/Dispatch/Syslog.pm line 77
Log::Dispatch::Syslog::log_message('Log::Dispatch::Syslog=HASH(0x94bae78)',
'message', 'Guessed encoding: ascii^J', 'name', 'syslog', 'level', 'debug')
called at /opt/lib/perl5/site_perl/5.8.1/Log/Dispatch/Output.pm line 41
Log::Dispatch::Output::log(undef, 'message', 'Guessed encoding: ascii',
'name', 'syslog', 'level', 'debug') called at
/opt/lib/perl5/site_perl/5.8.1/Log/Dispatch.pm line 95
Log::Dispatch::_log_to('Log::Dispatch=HASH(0x94b601c)', 'message', 'Guessed
encoding: ascii', 'name', 'syslog', 'level', 'debug') called at
/opt/lib/perl5/site_perl/5.8.1/Log/Dispatch.pm line 74
Log::Dispatch::log('Log::Dispatch=HASH(0x94b601c)', 'level', 'debug',
'message', 'Guessed encoding: ascii') called at
/opt/lib/perl5/site_perl/5.8.1/Log/Dispatch.pm line 22
Log::Dispatch::__ANON__('Log::Dispatch=HASH(0x94b601c)', 'Guessed encoding:
ascii') called at /opt/rt3/lib/RT/I18N.pm line 333
RT::I18N::_GuessCharset('Content-Type: text/plain^JContent-Disposition:
inline^JContent-Transfer-Encoding: binary^JMIME-Version: 1.0^JX-Mailer:
MIME-tools 5.411 (Entity 5.404)^JSubject: test1^Jt4rest') called at
/opt/rt3/lib/RT/I18N.pm line 309
RT::I18N::_FindOrGuessCharset('MIME::Entity=HASH(0x9842430)') called at
/opt/rt3/lib/RT/I18N.pm line 164
RT::I18N::SetMIMEEntityToEncoding('MIME::Entity=HASH(0x9842430)', 'utf-8')
called at /opt/rt3/lib/RT/I18N.pm line 139
RT::I18N::SetMIMEEntityToUTF8('MIME::Entity=HASH(0x9842430)') called at
/opt/rt3/lib/RT/Interface/Web.pm line 494
HTML::Mason::Commands::MakeMIMEEntity('Subject', 'test1', 'From', undef,
'Cc', '', 'Body', 't4rest') called at /opt/rt3/lib/RT/Interface/Web.pm line
251
HTML::Mason::Commands::CreateTicket('Attachments', undef, 'new-RefersTo',
'', 'AdminCc', '', 'MemberOf-new', '', 'FinalPriority', 0, 'Due', '',
'TimeWorked', '', 'InitialPriority', 0, 'Subject', 'test1', 'RefersTo-new',
'', 'Status', 'new', 'Requestors', 'root at localhost', 'id', 'new', 'Cc', '',
'new-DependsOn', '', 'Starts', '', 'Queue', 'cgyengtest', 'DependsOn-new',
'', 'TimeLeft', '', 'Content', 't4rest', 'Owner', '', 'new-MemberOf', '',
'Attach', '') called at /opt/rt3/share/html/Ticket/Display.html line 69
HTML::Mason::Commands::__ANON__('AdminCc', '', 'new-RefersTo', '',
'MemberOf-new', '', 'FinalPriority', 0, 'InitialPriority', 0, 'TimeWorked',
'', 'Due', '', 'Subject', 'test1', 'RefersTo-new', '', 'Requestors',
'root at localhost', 'Status', 'new', 'id', 'new', 'Cc', '', 'new-DependsOn',
'', 'Starts', '', 'Queue', 'cgyengtest', 'TimeLeft', '', 'DependsOn-new',
'', 'Content', 't4rest', 'Owner', '', 'new-MemberOf', '', 'Attach', '')
called at /opt/lib/perl5/site_perl/5.8.1/HTML/Mason/Component.pm line 134
HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x9708e6
c)', 'AdminCc', '', 'new-RefersTo', '', 'MemberOf-new', '', 'FinalPriority',
0, 'InitialPriority', 0, 'TimeWorked', '', 'Due', '', 'Subject', 'test1',
'RefersTo-new', '', 'Requestors', 'root at localhost', 'Status', 'new', 'id',
'new', 'Cc', '', 'new-DependsOn', '', 'Starts', '', 'Queue', 'cgyengtest',
'TimeLeft', '', 'DependsOn-new', '', 'Content', 't4rest', 'Owner', '',
'new-MemberOf', '', 'Attach', '') called at
/opt/lib/perl5/site_perl/5.8.1/HTML/Mason/Request.pm line 1074
eval {...}('HTML::Mason::Component::FileBased=HASH(0x9708e6c)', 'AdminCc',
'', 'new-RefersTo', '', 'MemberOf-new', '', 'FinalPriority', 0,
'InitialPriority', 0, 'TimeWorked', '', 'Due', '', 'Subject', 'test1',
'RefersTo-new', '', 'Requestors', 'root at localhost', 'Status', 'new', 'id',
'new', 'Cc', '', 'new-DependsOn', '', 'Starts', '', 'Queue', 'cgyengtest',
'TimeLeft', '', 'DependsOn-new', '', 'Content', 't4rest', 'Owner', '',
'new-MemberOf', '', 'Attach', '') called at
/opt/lib/perl5/site_perl/5.8.1/HTML/Mason/Request.pm line 1068
HTML::Mason::Request::comp(undef, undef, 'AdminCc', '', 'new-RefersTo', '',
'MemberOf-new', '', 'FinalPriority', 0, 'InitialPriority', 0, 'TimeWorked',
'', 'Due', '', 'Subject', 'test1', 'RefersTo-new', '', 'Requestors',
'root at localhost', 'Status', 'new', 'id', 'new', 'Cc', '', 'new-DependsOn',
'', 'Starts', '', 'Queue', 'cgyengtest', 'TimeLeft', '', 'DependsOn-new',
'', 'Content', 't4rest', 'Owner', '', 'new-MemberOf', '', 'Attach', '')
called at /opt/rt3/share/html/Ticket/Create.html line 246
HTML::Mason::Commands::__ANON__('new-RefersTo', '', 'AdminCc', '',
'MemberOf-new', '', 'FinalPriority', 0, 'Due', '', 'TimeWorked', '',
'InitialPriority', 0, 'Subject', 'test1', 'RefersTo-new', '', 'Status',
'new', 'Requestors', 'root at localhost', 'id', 'new', 'Cc', '',
'new-DependsOn', '', 'Starts', '', 'Queue', 'cgyengtest', 'DependsOn-new',
'', 'TimeLeft', '', 'Content', 't4rest', 'Owner', '', 'new-MemberOf', '',
'Attach', '', 'new-RefersTo', '', 'AdminCc', '', 'MemberOf-new', '',
'FinalPriority', 0, 'Due', '', 'TimeWorked', '', 'InitialPriority', 0,
'Subject', 'test1', 'RefersTo-new', '', 'Status', 'new', 'Requestors',
'root at localhost', 'id', 'new', 'Cc', '', 'new-DependsOn', '', 'Starts', '',
'Queue', 'cgyengtest', 'DependsOn-new', '', 'TimeLeft', '', 'Content',
't4rest', 'Owner', '', 'new-MemberOf', '', 'Attach', '') called at
/opt/lib/perl5/site_perl/5.8.1/HTML/Mason/Component.pm line 134
HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x96cfa3
0)', 'new-RefersTo', '', 'AdminCc', '', 'MemberOf-new', '', 'FinalPriority',
0, 'Due', '', 'TimeWorked', '', 'InitialPriority', 0, 'Subject', 'test1',
'RefersTo-new', '', 'Status', 'new', 'Requestors', 'root at localhost', 'id',
'new', 'Cc', '', 'new-DependsOn', '', 'Starts', '', 'Queue', 'cgyengtest',
'DependsOn-new', '', 'TimeLeft', '', 'Content', 't4rest', 'Owner', '',
'new-MemberOf', '', 'Attach', '', 'new-RefersTo', '', 'AdminCc', '',
'MemberOf-new', '', 'FinalPriority', 0, 'Due', '', 'TimeWorked', '',
'InitialPriority', 0, 'Subject', 'test1', 'RefersTo-new', '', 'Status',
'new', 'Requestors', 'root at localhost', 'id', 'new', 'Cc', '',
'new-DependsOn', '', 'Starts', '', 'Queue', 'cgyengtest', 'DependsOn-new',
'', 'TimeLeft', '', 'Content', 't4rest', 'Owner', '', 'new-MemberOf', '',
'Attach', '') called at /opt/lib/perl5/site_perl/5.8.1/HTML/Mason/Request.pm
line 1074
eval {...}('HTML::Mason::Component::FileBased=HASH(0x96cfa30)',
'new-RefersTo', '', 'AdminCc', '', 'MemberOf-new', '', 'FinalPriority', 0,
'Due', '', 'TimeWorked', '', 'InitialPriority', 0, 'Subject', 'test1',
'RefersTo-new', '', 'Status', 'new', 'Requestors', 'root at localhost', 'id',
'new', 'Cc', '', 'new-DependsOn', '', 'Starts', '', 'Queue', 'cgyengtest',
'DependsOn-new', '', 'TimeLeft', '', 'Content', 't4rest', 'Owner', '',
'new-MemberOf', '', 'Attach', '', 'new-RefersTo', '', 'AdminCc', '',
'MemberOf-new', '', 'FinalPriority', 0, 'Due', '', 'TimeWorked', '',
'InitialPriority', 0, 'Subject', 'test1', 'RefersTo-new', '', 'Status',
'new', 'Requestors', 'root at localhost', 'id', 'new', 'Cc', '',
'new-DependsOn', '', 'Starts', '', 'Queue', 'cgyengtest', 'DependsOn-new',
'', 'TimeLeft', '', 'Content', 't4rest', 'Owner', '', 'new-MemberOf', '',
'Attach', '') called at /opt/lib/perl5/site_perl/5.8.1/HTML/Mason/Request.pm
line 1068
HTML::Mason::Request::comp(undef, undef, 'new-RefersTo', '', 'AdminCc', '',
'MemberOf-new', '', 'FinalPriority', 0, 'Due', '', 'TimeWorked', '',
'InitialPriority', 0, 'Subject', 'test1', 'RefersTo-new', '', 'Status',
'new', 'Requestors', 'root at localhost', 'id', 'new', 'Cc', '',
'new-DependsOn', '', 'Starts', '', 'Queue', 'cgyengtest', 'DependsOn-new',
'', 'TimeLeft', '', 'Content', 't4rest', 'Owner', '', 'new-MemberOf', '',
'Attach', '', 'new-RefersTo', '', 'AdminCc', '', 'MemberOf-new', '',
'FinalPriority', 0, 'Due', '', 'TimeWorked', '', 'InitialPriority', 0,
'Subject', 'test1', 'RefersTo-new', '', 'Status', 'new', 'Requestors',
'root at localhost', 'id', 'new', 'Cc', '', 'new-DependsOn', '', 'Starts', '',
'Queue', 'cgyengtest', 'DependsOn-new', '', 'TimeLeft', '', 'Content',
't4rest', 'Owner', '', 'new-MemberOf', '', 'Attach', '') called at
/opt/lib/perl5/site_perl/5.8.1/HTML/Mason/Request.pm line 760
HTML::Mason::Request::call_next('HTML::Mason::Request::ApacheHandler=HASH(0x
982e5c4)', 'new-RefersTo', '', 'AdminCc', '', 'MemberOf-new', '',
'FinalPriority', 0, 'Due', '', 'TimeWorked', '', 'InitialPriority', 0,
'Subject', 'test1', 'RefersTo-new', '', 'Status', 'new', 'Requestors',
'root at localhost', 'id', 'new', 'Cc', '', 'new-DependsOn', '', 'Starts', '',
'Queue', 'cgyengtest', 'DependsOn-new', '', 'TimeLeft', '', 'Content',
't4rest', 'Owner', '', 'new-MemberOf', '', 'Attach', '') called at
/opt/rt3/share/html/autohandler line 163
HTML::Mason::Commands::__ANON__('new-RefersTo', '', 'AdminCc', '',
'MemberOf-new', '', 'FinalPriority', 0, 'Due', '', 'TimeWorked', '',
'InitialPriority', 0, 'Subject', 'test1', 'RefersTo-new', '', 'Status',
'new', 'Requestors', 'root at localhost', 'id', 'new', 'Cc', '',
'new-DependsOn', '', 'Starts', '', 'Queue', 'cgyengtest', 'DependsOn-new',
'', 'TimeLeft', '', 'Content', 't4rest', 'Owner', '', 'new-MemberOf', '',
'Attach', '') called at
/opt/lib/perl5/site_perl/5.8.1/HTML/Mason/Component.pm line 134
HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x8d4e4f
8)', 'new-RefersTo', '', 'AdminCc', '', 'MemberOf-new', '', 'FinalPriority',
0, 'Due', '', 'TimeWorked', '', 'InitialPriority', 0, 'Subject', 'test1',
'RefersTo-new', '', 'Status', 'new', 'Requestors', 'root at localhost', 'id',
'new', 'Cc', '', 'new-DependsOn', '', 'Starts', '', 'Queue', 'cgyengtest',
'DependsOn-new', '', 'TimeLeft', '', 'Content', 't4rest', 'Owner', '',
'new-MemberOf', '', 'Attach', '') called at
/opt/lib/perl5/site_perl/5.8.1/HTML/Mason/Request.pm line 1069
eval {...}('HTML::Mason::Component::FileBased=HASH(0x8d4e4f8)',
'new-RefersTo', '', 'AdminCc', '', 'MemberOf-new', '', 'FinalPriority', 0,
'Due', '', 'TimeWorked', '', 'InitialPriority', 0, 'Subject', 'test1',
'RefersTo-new', '', 'Status', 'new', 'Requestors', 'root at localhost', 'id',
'new', 'Cc', '', 'new-DependsOn', '', 'Starts', '', 'Queue', 'cgyengtest',
'DependsOn-new', '', 'TimeLeft', '', 'Content', 't4rest', 'Owner', '',
'new-MemberOf', '', 'Attach', '') called at
/opt/lib/perl5/site_perl/5.8.1/HTML/Mason/Request.pm line 1068
HTML::Mason::Request::comp(undef, undef, undef, 'new-RefersTo', '',
'AdminCc', '', 'MemberOf-new', '', 'FinalPriority', 0, 'Due', '',
'TimeWorked', '', 'InitialPriority', 0, 'Subject', 'test1', 'RefersTo-new',
'', 'Status', 'new', 'Requestors', 'root at localhost', 'id', 'new', 'Cc', '',
'new-DependsOn', '', 'Starts', '', 'Queue', 'cgyengtest', 'DependsOn-new',
'', 'TimeLeft', '', 'Content', 't4rest', 'Owner', '', 'new-MemberOf', '',
'Attach', '') called at /opt/lib/perl5/site_perl/5.8.1/HTML/Mason/Request.pm
line 338
eval {...}(undef, undef, undef, 'new-RefersTo', '', 'AdminCc', '',
'MemberOf-new', '', 'FinalPriority', 0, 'Due', '', 'TimeWorked', '',
'InitialPriority', 0, 'Subject', 'test1', 'RefersTo-new', '', 'Status',
'new', 'Requestors', 'root at localhost', 'id', 'new', 'Cc', '',
'new-DependsOn', '', 'Starts', '', 'Queue', 'cgyengtest', 'DependsOn-new',
'', 'TimeLeft', '', 'Content', 't4rest', 'Owner', '', 'new-MemberOf', '',
'Attach', '') called at /opt/lib/perl5/site_perl/5.8.1/HTML/Mason/Request.pm
line 338
eval {...}(undef, undef, undef, 'new-RefersTo', '', 'AdminCc', '',
'MemberOf-new', '', 'FinalPriority', 0, 'Due', '', 'TimeWorked', '',
'InitialPriority', 0, 'Subject', 'test1', 'RefersTo-new', '', 'Status',
'new', 'Requestors', 'root at localhost', 'id', 'new', 'Cc', '',
'new-DependsOn', '', 'Starts', '', 'Queue', 'cgyengtest', 'DependsOn-new',
'', 'TimeLeft', '', 'Content', 't4rest', 'Owner', '', 'new-MemberOf', '',
'Attach', '') called at /opt/lib/perl5/site_perl/5.8.1/HTML/Mason/Request.pm
line 297
HTML::Mason::Request::exec('HTML::Mason::Request::ApacheHandler=HASH(0x982e5
c4)') called at /opt/lib/perl5/site_perl/5.8.1/HTML/Mason/ApacheHandler.pm
line 134
eval {...}('HTML::Mason::Request::ApacheHandler=HASH(0x982e5c4)') called at
/opt/lib/perl5/site_perl/5.8.1/HTML/Mason/ApacheHandler.pm line 134
HTML::Mason::Request::ApacheHandler::exec('HTML::Mason::Request::ApacheHandl
er=HASH(0x982e5c4)') called at
/opt/lib/perl5/site_perl/5.8.1/HTML/Mason/ApacheHandler.pm line 792
HTML::Mason::ApacheHandler::handle_request('HTML::Mason::ApacheHandler=HASH(
0x92d8078)', 'Apache=SCALAR(0x977b1f4)') called at /opt/rt3/bin/webmux.pl
line 118
RT::Mason::handler('Apache=SCALAR(0x977b1f4)') called at /dev/null line 0
eval {...}('Apache=SCALAR(0x977b1f4)') called at /dev/null line 0
-cut-

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