[rt-users] implementing policies

[Sean Perry]

How are people on this list dealing with ticket policies?  For instance, 
I would like to prevent people from closing tickets if they did not 
specify how long they worked on the ticket.  Or prevent any ticket from 
being closed on the General queue.

Currently, I have hacked up the code in the html files to deal with 
this.  However it is not scaling well and feels a bit of a kluge.

Can this be handled in the library somehow?  Can I fail an operation and 
return a useful "Tickets must have time worked to be closed" message?