[rt-users] Comparison matrix , Remedy .vs. RT

[jamie.baddeley at fx.net.nz]

so why did you move to RT?

On Fri, 2004-02-20 at 04:25, John Schubert wrote:
> I know I'll be slightly unpopular with this, but I think they're two
> different "beasts".  Remedy is to RT, as MySQL is to Oracle.  This isn't
> a slam on anyone, or saying one is better.  They're just better in
> different lights.
> 
> Advantages of RT
> Free, Free (as in beer)
> Openly supported and source available
> Easy to set up out of the box
> 
> Advantages of Remedy
> Supports larger databases of information (Oracle)
> GUI is much more configurable
> Modify without learning coding (PHP, Perl, etc), such as adding fields
> that are dependant upon other fields.
> 
> 
> These are observations from using Remedy for 5 years, and RT for about 3
> months.  We didn't use any consultants for Remedy. Just one person who
> spent a few hours a month making modifications as Management saw fit.  I
> did learn one thing important from the Remdedy admin..... never upgrade
> on a Friday afternoon, right before a 3-day weekend.  You might run into
> problems and end up staying late to get the system back up.
> 
> -----Original Message-----
> From: rt-users-bounces at lists.bestpractical.com
> [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Asif
> Iqbal
> Sent: Wednesday, February 18, 2004 3:09 PM
> To: rt-users at lists.fsck.com
> Subject: [rt-users] Comparison matrix , Remedy .vs. RT
> 
> Hi All
> 
> Is there a comparison matrix on functionality between Remedy and RT ?
> 
> I need to convince my company to use RT over Remedy.
> 
> Thanks for any suggestion/direction on this
> -- 
> Asif Iqbal
> PGP Key: 0xE62693C5 KeyServer: pgp.mit.edu
> There's no place like 127.0.0.1
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> Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm
> 
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> Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm
> 
-- 
Jamie Baddeley
FX Networks Ltd
Wellington, New Zealand