[rt-users] RT Statistics Error

[Jonathan Chen]

Hello all,

I've tried to figure this problem out what's causing Statistics addon to spit out these error msgs and I seem to be stumped.   I thought it might be dir/file ownership, changed from root:bin to rt3:rt3 like the /opt/rt3 folder and that did not resolve the issue.    Now I am a bit stuck  as to what is causing this...   It only happens with RT Statistics...

rt.log 
[Fri Feb 20 22:43:58 2004] [crit]: Trying to check RT::Queue rights for an unspecified RT::Queue (/opt/rt3/lib/RT/Principal_Overlay.
pm:355

apache error log
[Fri Feb 20 14:43:58 2004] [error] [client 172.x.x.x] FastCGI: server "/opt/rt3/bin/mason_handler.fcgi" stderr: Trying to check R
T::Queue rights for an unspecified RT::Queue at /opt/rt3/lib/RT/Principal_Overlay.pm line 354, referer: http://request.tracker.ip.com/rt/Sta
tistics/CallsQueueDay/index.html
[Fri Feb 20 14:43:58 2004] [error] [client 172.x.x.x] FastCGI: server "/opt/rt3/bin/mason_handler.fcgi" stderr:      RT::Principa
l::HasRight('RT::Principal=HASH(0x92fd57c)','Object','RT::Queue=HASH(0x92b8d3c)','Right','SeeQueue') called at /opt/rt3/lib/RT/User_
Overlay.pm line 1450, referer: http://request.tracker.ip.com/rt/Statistics/CallsQueueDay/index.html
[Fri Feb 20 14:43:58 2004] [error] [client 172.x.x.x] FastCGI: server "/opt/rt3/bin/mason_handler.fcgi" stderr:      RT::User::Ha
sRight('RT::User=HASH(0x92f41f4)','Object','RT::Queue=HASH(0x92b8d3c)','Right','SeeQueue') called at /opt/rt3/lib/RT/CurrentUser.pm 
line 305, referer: http://request.tracker.ip.com/rt/Statistics/CallsQueueDay/index.html
[Fri Feb 20 14:43:58 2004] [error] [client 172.x.x.x] FastCGI: server "/opt/rt3/bin/mason_handler.fcgi" stderr:      RT::CurrentU
ser::HasRight('RT::CurrentUser=HASH(0x8c2a804)','Object','RT::Queue=HASH(0x92b8d3c)','Right','SeeQueue') called at /opt/rt3/lib/RT/Q
ueue_Overlay.pm line 1004, referer: http://request.tracker.ip.com/rt/Statistics/CallsQueueDay/index.html
[Fri Feb 20 14:43:58 2004] [error] [client 172.x.x.x] FastCGI: server "/opt/rt3/bin/mason_handler.fcgi" stderr:      RT::Queue::H
asRight('RT::Queue=HASH(0x92b8d3c)','Principal','RT::CurrentUser=HASH(0x8c2a804)','Right','SeeQueue') called at /opt/rt3/lib/RT/Queu
e_Overlay.pm line 970, referer: http://request.tracker.ip.com/rt/Statistics/CallsQueueDay/index.html
[Fri Feb 20 14:43:58 2004] [error] [client 172.x.x.x] FastCGI: server "/opt/rt3/bin/mason_handler.fcgi" stderr:      RT::Queue::C
urrentUserHasRight('RT::Queue=HASH(0x92b8d3c)','SeeQueue') called at /opt/rt3/local/html/Statistics/CallsMultiQueue/index.html line 
21, referer: http://request.tracker.ip.com/rt/Statistics/CallsQueueDay/index.html
[Fri Feb 20 14:43:58 2004] [error] [client 172.x.x.x] FastCGI: server "/opt/rt3/bin/mason_handler.fcgi" stderr:      HTML::Mason:
:Commands::__ANON__() called at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Component.pm line 134, referer: http://request.tracker.ip.com/rt/S
tatistics/CallsQueueDay/index.html
[Fri Feb 20 14:43:58 2004] [error] [client 172.x.x.x] FastCGI: server "/opt/rt3/bin/mason_handler.fcgi" stderr:      HTML::Mason:
:Component::run('HTML::Mason::Component::FileBased=HASH(0x8c21588)') called at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm 
line 1074, referer: http://request.tracker.ip.com/rt/Statistics/CallsQueueDay/index.html
[Fri Feb 20 14:43:58 2004] [error] [client 172.x.x.x] FastCGI: server "/opt/rt3/bin/mason_handler.fcgi" stderr:      eval {...} c
alled at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 1068, referer: http://request.tracker.ip.com/rt/Statistics/CallsQueueDay/
index.html
[Fri Feb 20 14:43:58 2004] [error] [client 172.x.x.x] FastCGI: server "/opt/rt3/bin/mason_handler.fcgi" stderr:      HTML::Mason:
:Request::comp('undef','undef') called at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 760, referer: http://172.16.200.
200/rt/Statistics/CallsQueueDay/index.html
[Fri Feb 20 14:43:58 2004] [error] [client 172.x.x.x] FastCGI: server "/opt/rt3/bin/mason_handler.fcgi" stderr:      HTML::Mason:
:Request::call_next('HTML::Mason::Request::CGI=HASH(0x8c1df58)') called at /opt/rt3/share/html/autohandler line 189, referer: http:/
/request.tracker.ip.com/rt/Statistics/CallsQueueDay/index.html
[Fri Feb 20 14:43:58 2004] [error] [client 172.x.x.x] FastCGI: server "/opt/rt3/bin/mason_handler.fcgi" stderr:      HTML::Mason:
:Commands::__ANON__() called at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Component.pm line 134, referer: http://request.tracker.ip.com/rt/S
tatistics/CallsQueueDay/index.html
[Fri Feb 20 14:43:58 2004] [error] [client 172.x.x.x] FastCGI: server "/opt/rt3/bin/mason_handler.fcgi" stderr:      HTML::Mason:
:Component::run('HTML::Mason::Component::FileBased=HASH(0x8c228f0)') called at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm 
line 1069, referer: http://request.tracker.ip.com/rt/Statistics/CallsQueueDay/index.html
[Fri Feb 20 14:43:58 2004] [error] [client 172.x.x.x] FastCGI: server "/opt/rt3/bin/mason_handler.fcgi" stderr:      eval {...} c
alled at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 1068, referer: http://request.tracker.ip.com/rt/Statistics/CallsQueueDay/
index.html
[Fri Feb 20 14:43:58 2004] [error] [client 172.x.x.x] FastCGI: server "/opt/rt3/bin/mason_handler.fcgi" stderr:      HTML::Mason:
:Request::comp('undef','undef','undef') called at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 338, referer: http://172
.16.200.200/rt/Statistics/CallsQueueDay/index.html