[rt-users] Rights to untake a ticket?

[Lederer, Damien]

Ahh, I found my own problem by inserting a stack of debugging into
Ticket_Overlay.pm

I assumed that the Scrip was run by the user who was logged in to the web
ui.  However the Scrip was REALLY being run as user RT_System (id: 1).  So I
changed my code to:

	$retval = $self->TicketObj->SetOwner( $RT::Nobody->UserObj->Id,
'Force');

And it works!

Hopefully this might help somebody in the future.


    - Damien

>	$retval = $self->TicketObj->Untake;
>	$RT::Logger->info("UnAssign: Result code is: $retval");
>
>	return ($retval);
>
>Ok, this actually runs, but I get this result in the log file:
>
>	[info]: Current owner: xxxxx ((eval 2163):6)
>	[info]: UnAssign: Result code is: You can only reassign tickets that
you own
> or that are unowned ((eval 2163):9)