[rt-users] MessageID ?

[Kristofer Pettijohn]

On Mon, Feb 23, 2004 at 10:58:45AM +1000, Phil Homewood wrote:
> Kristofer Pettijohn wrote:
> > 1) Is the MessageId column in the attachments field even being used
> >    for anything?  Everything there is blank in my database for stuff
> >    coming in.
> 
> I don't think it's currently used, but Jesse might have words
> to say there...

I'd be curious if he'd like to speak up ;)

> > 2) Following that question, is there a decent way (or just a
> >    suggestion or point in the right direction at least) to have RT
> >    check a message coming in that doesn't have    [ OrgName #5 ]
> >    in the subject line to see if it is an "In-Reply-To:" (or using
> >    the 'References' header, too to another message that has had a
> >    ticket created, and change the status of that In-Reply-To messages
> >    to be a correspondance with the original ticket?
> 
> I'd probably look at augmenting RT::EmailParser::ParseTicketId()
> to take and check the In-Reply-To and/or References headers,
> which would require a slight adjustment of the parameters passed
> to it from RT::Interface::Email::Gateway(). Doesn't look all that
> hard, if you can make use of the MessageId field mentioned above...

I've gone ahead and am willing to submit this if anyone is interested.

Kristofer