[rt-users] Custom Ticket Status

[dfoster at statira.com]

Hello!

I am new to the world of RT but have some experience with Remedy and other
ticketing systems.

Having read the documentation for RT and still wondering, is there a way
to define "custom ticket statuses" for Tickets ?

If my reading is correct what one now has are tickets that are Created,
New, Open, Stalled, Resolved and Dead.

Thats quite a lot, but was wondering: Is there a way to add "Open -
Pending Customer Response" and "Open - Pending Vendor Response" ?

Keep up the great work,


Dallas Foster
dfoster (at) statira (dot) com