[rt-users] RE: Mangled Attachments in SelfService

[Paul Barmaksezian]

I take it back - maybe it is perl.  I looked up the docs on 5.8.3 and it does say something about utf8:
Using substr() on a UTF8 string could cause subsequent accesses on that string to return garbage. This was due to incorrect UTF8 offsets being cached, and is now fixed.

Can some one confirm this is the issue?

Paul


-----Original Message-----
From: Paul Barmaksezian 
Sent: Friday, February 27, 2004 1:40 PM
To: rt-users at lists.bestpractical.com
Subject: RE: [rt-users] RE: Mangled Attachments in SelfService


Well, we're on 5.8.0 and I don't think there is much of a difference, is there?  Plus, why would it work in the main area of RT and not SelfService?  And why would it work on the first ticket in a session on not the subsequent tickets?

Maybe there is something 5.8.3 that deals with sessions?  Never heard of it ...

Paul


-----Original Message-----
From: Jesse Vincent [mailto:jesse at bestpractical.com]
Sent: Friday, February 27, 2004 1:35 PM
To: Paul Barmaksezian
Cc: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] RE: Mangled Attachments in SelfService


Sounds like you're running with a version of perl before 5.8.3. The 
correct fix is to upgrade to perl 5.8.3


On Feb 27, 2004, at 4:31 PM, Paul Barmaksezian wrote:

> To give a little more detail, this seems to happen for subsequent 
> requests within the same session.  It looks like the first ticket 
> created in a session has the attachment come through fine.  But any 
> other created tickets within the session are mangled.  Any ideas?
>
> Paul
>
>  -----Original Message-----
>  From:   Paul Barmaksezian 
>  Sent:   Friday, February 27, 2004 12:50 PM
>  To:     rt-users at lists.bestpractical.com
> Subject:        Mangled Attachments in SelfService
>
> It seems as though SelfService cannot properly handle binary 
> attachments like Word or Excel documents.  I keep getting back mangled 
> data (sometimes they won't even load into the application, other times 
> the data is just way off).  Is there something wrong with the 
> encoding?  The main RT area doesn't have this issue.
>
> Was there maybe a patch for this?
>
> Paul
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