[rt-users] Unable to login with root and specified password

[Mike Husband]

Previous discussion on this topic indicates:

  - the password to use is 'password', not the password in the config file.
  - if this doesn't work, and if you have another user created with a
password,
    use sql commands to copy this user's password over root's password
  - if this fails, there are other suggestions in the list archive

> -----Original Message-----
> From: rt-users-bounces at lists.bestpractical.com
> [mailto:rt-users-bounces at lists.bestpractical.com]On Behalf Of
> Bob.Conron at ap.ftid.com
> Sent: Sunday, 29 February 2004 8:32 PM
> To: rt-users at lists.bestpractical.com
> Subject: [rt-users] Unable to login with root and specified password
>
> We have got over our directory permission problems that were
> causing RT to
> display a Mason error page instead of the correct login page.
> We now have
> the login page but are unable to login with root and the
> rt-db-apssword. We
> have tried all the other combinations we can think of but to no avail.
>
> Is there anyway of resetting the root password? Or what is the exact
> user-id  and password alluded to in the documentation?
>
> Thanks
>
> Bob
>
> Robert Conron
> IT Manager - Asia Pacific
> FT Interactive Data
>