[rt-users] Can't find in docs: how users check ticket status?

[Michael Marziani]

I agree, it would be insecure.  I would much rather have a system where the
user could send a majordomo-like command to RT in an email which could
prompt RT to send the current ticket status, and a summary of recent
updates.  Now RT would, of course, only allow this if the email was from the
requestor.

I'm sure this could be programmed in, but I don't have the time to do it
right now.  Has anyone else created a similar feature to your knowledge?

Thanks for all the info BTW!

-Michael

-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com]On Behalf Of Ruslan U.
Zakirov
Sent: Monday, January 05, 2004 10:54 AM
To: Maloney, Michael
Cc: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] Can't find in docs: how users check ticket
status?


Maloney, Michael wrote:
> Same problem here.  When a new autocreated user gets added to the
> database, their password is set to "*NO PASSWORD*", however, the "STAFF"
> user passwords have been hashed (MD5???) and are scrambled. So I think
> the problem is that the autocreated passwords are in the database in
> clear text, but should be hashed. I don't care if an autocreated user's
> password is set to "password" or whatever, just as long as I don't have
> to do any manual steps to correct the password.
As I've understood you want specify password for autocreated users.
I don't know way to do it. It's just wrong and insecure.
There was threads on the list about generating random passwords for new
users, you have to read them.
			Good luck. Ruslan.
>
>
> -----Original Message-----
> From: Michael Marziani [mailto:marziani at oasis.com]
> Sent: Monday, January 05, 2004 11:30 AM
> To: rt-users at lists.bestpractical.com
> Subject: RE: [rt-users] Can't find in docs: how users check ticket status?
>
>
> Ok, I am attempting to log into the self-service as an unprivileged
> (autocreated) user, but it will not allow this without a password.  Is
> there a default password set up for autocreated users?  Thanks!
>
> -Michael
>
>
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