[rt-users] Re: Dealing with ex-employees

Roger B.A. Klorese rogerk at queernet.org
Wed Jan 7 15:09:02 EST 2004


> When someone leaves, you could set their address to "", and also do an
> appropriate blanket "add admincc" on all their tickets.  That way
> someone will get notified and you still show the ticket owned by them.

I don't get it -- wouldn't you requeue all tickets to whoever takes on their
responsibilities?  Given that old tickets can be reopened by mail, that
seems the only foolproof way to assure they get handled.




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