[rt-users] Re: Dealing with ex-employees

[Roger B.A. Klorese]

> When someone leaves, you could set their address to "", and also do an
> appropriate blanket "add admincc" on all their tickets.  That way
> someone will get notified and you still show the ticket owned by them.

I don't get it -- wouldn't you requeue all tickets to whoever takes on their
responsibilities?  Given that old tickets can be reopened by mail, that
seems the only foolproof way to assure they get handled.