[rt-users] Re: Dealing with ex-employees

[Roger B.A. Klorese]

> From: rt-users-bounces at lists.bestpractical.com 
> [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf 
> Of Damian Gerow
> Sent: Wednesday, January 07, 2004 12:22 PM
> To: rt-users at lists.bestpractical.com
> Subject: Re: [rt-users] Re: Dealing with ex-employees
> 
> 
> What if no one specific person takes on their 
> responsibilities?  We have a
> team of about ten CSR's here who answer the phone (we're a 
> small ISP) --
> when a CSR leaves, we don't hire another one on to fill his 
> shoes, they're
> just another member of the team.  All of them/us work 
> together to resolve
> all the tickets and answer all the calls, no one person is delegated a
> specific subset of customers.

Then the team does, and you have an alias that the whole team's on.  When a
ticket reawakens, everyone's notified, and somebody steals it.