[rt-users] RT with Exchange and Confusion over who mail is from
Randy Millis
rmillisl at gdcanada.com
Wed Jan 7 17:19:14 EST 2004
I'm running RT on a Solaris host with sendmail, but our shop's primary
e-mail system is Exchange Server 2000 / Outlook 2000 on the desktop.
I had our IT group setup a mail alias on the exchange server that forwards
mail to the MTA on my sun.
On Exchange I had them create an address named "engtools" with a description
"Eng. Tools Support" in the Global address list..
When I reply to a ticket and the end user gets it in his exchange client,
instead of it saying "From: Randy Millis VIA RT" is says "From: Eng. Tools
Support". Exchange seems to look up the address "engtools" and fill in the
description. If I mail from WebRT to a pop client it works as expected.
My user have complained this is confusing - especially if more than one
support person is working on a ticket - because they have trouble figuring
out WHO is sending the message to them.
Anyone in a similar Exchange environment got a work around?
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