[rt-users] Re: Dealing with ex-employees

[Roger B.A. Klorese]

> Why would I want to shift all the tickets so the *team* is 
> the collective
> owner?  

For the closed tickets, in case they reopen?  Why would you want to have a
terminated employee associated with anything?

> Our workflow dictates that this is much more 
> complicated than just
> having individual owners, who take the ticket from 'Nobody' 
> (or have it
> assigned to them).

"Nobody" is just an uglier name for "the team."