[rt-users] Ability to hide comments in the ticket

[Ben Bush]

But if the user logs in to the web interface, they can see these comments.

Ben

Tim Wilson wrote:

>On 1/8/04 12:10 PM, "Ben Bush" <ben at vintela.com> wrote:
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>>Is there a way for me to add comments to a ticket that other priviliged
>>users can see but that the requestor can not see? I find it common to
>>want to document information on a per ticket basis that we may not want
>>to communicate to the person that has opened the ticket.
>>    
>>
>
>You're describing the default behavior for comments. "Reply" sends the
>message to the requester. "Comment" stays private.
>
>-Tim
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