[rt-users] Adding new actions to RT database directly

[Tim Wilson]

Hi everyone,

I posted recently about my desire to have two additional actions available
for building custom scrips. I would like "Notify AdminCcs and Ccs" and
"Notify Ccs". Is there a particular reason that those are not in the
standard configuration?

Someone suggested to me recently that they added a "Notify Ccs" action
directly to the RT database using the following steps:

mysql -p
(enter password)
use rt3;
insert into ScripActions set Name = 'Notify Ccs', Description = 'Send mail
only to the Ccs', ExecModule = 'Notify', Argument = 'Cc', Creator = 1,
Created = now(), LastUpdatedBy = 1, LastUpdated = now();

Is this sort of mucking around in the database innards "kosher"? It was my
impression that changing the database directly was to be avoided. I'd be
curious to know under what circumstances it's considered OK to do.

-Tim

-- 
Timothy Wilson
Technology Integration Specialist
Hopkins ISD #270, Hopkins, MN, USA
ph: 952.988.4103  fax: 952.988.4311  AIM: tis270