[rt-users] How to add status options?

[Ben Goodwin]

It depends on whether you want special things to occur with that status.  If
it should act like a normal open or resolved ticket, it's pretty easy.  In
RT3 I've just created the file local/lib/RT/Queue_Local.pm (create dirs as
necessary) with the following:

==================================

use strict;
no warnings qw(redefine);


use vars qw(@STATUS @ACTIVE_STATUS @INACTIVE_STATUS $RIGHTS);

@ACTIVE_STATUS = qw(new open pending stalled parked);
@INACTIVE_STATUS = qw(resolved rejected deleted);
@STATUS = (@ACTIVE_STATUS, @INACTIVE_STATUS);

1;

==================================

You'll note that I've added parked and pending to the ACTIVE_STATUS list.

If you want to change logic, you'll need to edit Scrip actions and maybe a
couple small routines.. nothing heavy duty should be required.  Make sure to
*restart* apache after making this change.

    -=| Ben

----- Original Message ----- 
From: "Anthony Sorace" <rt at 9srv.net>
To: <rt-users at lists.fsck.com>
Sent: Tuesday, January 13, 2004 11:34 AM
Subject: [rt-users] How to add status options?


> We'd like to add another status, "delivered", to the options for
> people. It looks like there's a whole chunk of files that need to
> change under Elements, SelfService, and Ticket. Has anyone done this,
> or something similar? Is there an easier way? Thanks,
> Anthony
>
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