[rt-users] Statistics3 Questions and Feature Requests

[Derek J. Balling]

I understand that there's a lot of things here, but after I opened up 
/Statistics to our users today, these were some of the more immediate 
requests:

- The "Resolution" chart doesn't include the month.

	When you're looking at the last 60 days of data, that can really help 
prevent confusion

- It'd be nice to a "Time To Resolution" for the entire range

	For example, if you're looking at the last 30 days, knowing the TTR 
for each day is interesting, but the aggregate TTR for the entire 30 
days might be more useful than knowing where the specific peaks are

- On the graphs, the "Y" axis might be better expressed in some value 
other than "seconds".

	Nuff said. :-)

- If you have a lot of data-points, the "X" axis may become unreadable
	
	Maybe it there are (> n) data-points, you only actually "label" every 
"X"th point, so that there are a given number of labels on a graph, so 
that they're ensured to be readable.

- It would be "spiffy" to be able to select a date range (or even just 
to say things like "Last Week", "Last Month", "Previous Month", etc.)

- Another useful thing for the TTR stats might be the ability to break 
it out by user (e.g., see which helpdesk folks are clearing tickets 
faster or slower than other folks).


I'm sure other folks would have other requests or things they'd value 
more highly, but this is what the folks in our place came up with... 
:-)

Cheers,
D
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