[rt-users] UTF-8 problems

[Nick Filimonov]

Gentlemen,

          We have a problem here with RT 3.0.7_01 with handling of
localized messages that come into the system. The problem is that some
messages are being converted to utf-8 TWICE, while being injected into
the database. As a result, broken utf-8 encoding appears.
          I've tried to debug the code of I18N myself, and I can see
only one (correct) transformation of single-byte koi8-r messages into
utf-8, and resulting utf-8 that I can see saved in the log is correct.
Then, no further calls of I18N->SetMIMEEntityToEncoding are visible in
the log, but text in the database appears to be double-encoded into
utf-8.
          What's wrong with this and where should I look for? I only
see other calls to Encode::from_to within SendEmail and
AttachmentOverlay, but the latter is quite complex to understand what
it is being called for and when.
          Any help would be appreciated.

NF