[rt-users] Reporting in RT?

[Kelly F. Hickel]

On the  best-practical website in the download are for RT3, there is a
contrib. directory, in that is a package called Statistics3, which does
reporting.

I recently sent an updated version to the list, I can forward a copy to
your email, if you want that, let me know.

The package maintainer for Statistics3 is planning on releasing an
updated package, but it will be a couple weeks, possibly.

-Kelly

-----Original Message-----
From: John Wells [mailto:jb at sourceillustrated.com] 
Sent: Wednesday, January 14, 2004 8:34 AM
To: rt-users at lists.bestpractical.com
Subject: [rt-users] Reporting in RT?

Guys,

New to the list.  Hello, hello ;)

I'm in a position to make a decision for a ticket tracking system for
our
organization, and am looking very hard at RequestTracker.  However, the
lack of statistical/summary reports is a problem for our setup.

Are there any modules available that add reporting capabilities to RT?
If
not, what's the best way to approach developing these?  I come from more
of the PHP world...only have used perl for app dev and maintenance
scripts...not web programming.  Where should I start?

Thanks for the info!

John
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