[rt-users] Reporting in RT?

[AJ]

Have you tried gong through the old rtfm callbacks and removing the extra
carriage returns?  Jesse pointed it out and it is very apparent.  It exists
in all the callback files right under the last comment: i.e.
%# <last line of comment>
<empty line>
<code begins>

I was having a problem displaying attachments and doing that actually did
remove that extra line.


-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Kelly F.
Hickel
Sent: Wednesday, January 14, 2004 11:34 AM
To: John Wells
Cc: rt-users at lists.bestpractical.com
Subject: RE: [rt-users] Reporting in RT?

Do you have RTFM installed?  IF so, have you updated to the version that
Jesse posted last week? It fixes a problem that prevents the graphs from
showing, but I've not seen the 99% problem.

I'm using gd-2.0.15-1.

Right click the x where the image is supposed to be, save it to your
disk, then open it in an editor that won't be confused by binary data.
If it has an initial Carriage Return, then you need the newer RTFM.
-Kelly

-----Original Message-----
From: John Wells [mailto:jb at sourceillustrated.com] 
Sent: Wednesday, January 14, 2004 10:27 AM
To: Kelly F. Hickel
Cc: rt-users at lists.bestpractical.com
Subject: RE: [rt-users] Reporting in RT?

Interesting.  I can go to that page and see that Statistics menu, but
running the reports sends httpd into some sort of endless loop (99% CPU
utilization, only way to stop it is to restart httpd).

I'm guessing it's GD that's crapping out, because there's an image icon
in
the page as if it's trying to generate one.

What version of GD are you using?  Using gd-2.0.20 here...

Btw, the link never appeared on the left hand bar...even after visiting
the page.  I suppose I can track that down in the templates and add
it....

Thanks!
John

Kelly F. Hickel said:
> Hmm.  You should still be able to point your browser to  http:<URL to
> RT3>/Statistics/index.html and see the top level page.
>
> For some reason I haven't been able to figure out, Statistics didn't
> show up in my left hand bar until after I had gone to the page "by
hand"
> once.  I chalked it up to strangeness, but maybe it's something you
have
> to do.
> -Kelly
>
> -----Original Message-----
> From: John Wells [mailto:jb at sourceillustrated.com]
> Sent: Wednesday, January 14, 2004 9:28 AM
> To: Kelly F. Hickel
> Subject: RE: [rt-users] Reporting in RT?
>
> Kelly,
>
> Thanks!
>
> Installed it, but no link after restarting.  Backed up, read readme,
and
> installed GD and the GD::Graph perl module...still no link.
>
> perl -e 'require GD::Graph;'
>
> works fine...no errors.
>
>
> Any ideas?
>
> Thanks man.
>
> John
>
> Kelly F. Hickel said:
>> Here you go.  Unpack this from the top level of your local RT tree,
on
>> redhat, with the default path, that would be /opt/rt3/local, the
local
>> html (if it exists) should be a sub directory of your current
> directory
>> before you unpack.
>>
>> After unpacking, restart your apache, and now you should have a
>> statistics link on the bottom of the left hand blue bar.
>> -Kelly
>>
>> -----Original Message-----
>> From: John Wells [mailto:jb at sourceillustrated.com]
>> Sent: Wednesday, January 14, 2004 8:50 AM
>> To: Kelly F. Hickel
>> Subject: RE: [rt-users] Reporting in RT?
>>
>> Kelly,
>>
>> I'd love to get that updated copy.  Could you forward it on?
>>
>> Thanks!
>>
>> John
>>
>> Kelly F. Hickel said:
>>> On the  best-practical website in the download are for RT3, there is
> a
>>> contrib. directory, in that is a package called Statistics3, which
>> does
>>> reporting.
>>>
>>> I recently sent an updated version to the list, I can forward a copy
>> to
>>> your email, if you want that, let me know.
>>>
>>> The package maintainer for Statistics3 is planning on releasing an
>>> updated package, but it will be a couple weeks, possibly.
>>>
>>> -Kelly
>>>
>>> -----Original Message-----
>>> From: John Wells [mailto:jb at sourceillustrated.com]
>>> Sent: Wednesday, January 14, 2004 8:34 AM
>>> To: rt-users at lists.bestpractical.com
>>> Subject: [rt-users] Reporting in RT?
>>>
>>> Guys,
>>>
>>> New to the list.  Hello, hello ;)
>>>
>>> I'm in a position to make a decision for a ticket tracking system
for
>>> our
>>> organization, and am looking very hard at RequestTracker.  However,
>> the
>>> lack of statistical/summary reports is a problem for our setup.
>>>
>>> Are there any modules available that add reporting capabilities to
> RT?
>>> If
>>> not, what's the best way to approach developing these?  I come from
>> more
>>> of the PHP world...only have used perl for app dev and maintenance
>>> scripts...not web programming.  Where should I start?
>>>
>>> Thanks for the info!
>>>
>>> John
>>> _______________________________________________
>>> rt-users mailing list
>>> rt-users at lists.bestpractical.com
>>> http://lists.bestpractical.com/mailman/listinfo/rt-users
>>>
>>> Have you read the FAQ? The RT FAQ Manager lives at
>> http://fsck.com/rtfm
>>>
>>
>>
>
>

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Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm