[rt-users] rt3, rt-crontool, "Parse" error - here I come again!

[dap99 at i-55.com]

Well, that's not the answer I wanted! So rt-crontool cannot send out emails
then. Oh well. :)

Man, that would have been perfect.

> -----Original Message-----
> From: Senoner Samuel [mailto:Samuel.Senoner at eurac.edu]
> Sent: Friday, January 16, 2004 2:48 AM
> To: dap99 at i-55.com; rt-users at lists.bestpractical.com
> Subject: RE: [rt-users] rt3, rt-crontool, "Parse" error - here I come
> again!
> 
> I sent a mail to ask who was able to send mails through rt-crontools, but
> nobody answered me.
> I also saw that transactionobj was not defined.
> I created a ticket in the rt3bugs, but jesse closed it after he added some
> comments to rt-crontool,
> I think rt-crontool in this state is not able to send mails. ;-((
> Nobody sent a patch until now, and I whouldn't know how to fix this.
> 
> Samuel
> 
> -----Original Message-----
> From: dap99 at i-55.com [mailto:dap99 at i-55.com]
> Sent: Friday,16 January,2004 00:33
> To: rt-users at lists.bestpractical.com
> Subject: [rt-users] rt3, rt-crontool, "Parse" error - here I come again!
> 
> I found a posting about this issue in the archives, but no resolution.
> 
> I am running rt3 (actually, rt3-elixus-9632 via FreeBSD ports). When I try
> to run bin/rt-crontool I get an error:
> 
> # bin/rt-crontool --search RT::Search::ActiveTicketsInQueue --search-arg
> general --condition RT::Condition::Overdue --condition-arg 1 --action
> RT::Action::SendEmail --action-arg All --verbose
> 
> 194:
> 197:
> 198:
> 199:
> 200:
> 203:
> 207:
> 270: Condition matches...[Thu Jan 15 23:23:48 2004] [crit]: Can't call
> method "Parse" on an undefined value at
> /usr/local/rt3/lib/RT/Action/SendEmail.pm line 221.
>  (/usr/local/rt3/lib/RT.pm:254)
> 
> I do have the default Correspondence and Comment addresses set in
> etc/RT_SiteConfig.pm. Also, this ticket is owned by a user with an email
> address in RT.
> 
> Okay, so obviously there is an undefined value, so in SendEmail.pm I
> changed:
> 
> 
>     my ( $result, $message ) = $self->TemplateObj->Parse(
>                                          Argument       => $self-
> >Argument,
>                                          TicketObj      => $self-
> >TicketObj,
>                                          TransactionObj => $self-
> >TransactionObj
>     );
> 
> To:
> 
> if (!defined($self->Argument)) {
>         print "self Argument not defined\n"; } if (!defined($self-
> >TicketObj)) {
>         print "self TicketObj not defined\n"; } if (!defined($self-
> >TransactionObj)) {
>         print "self TransactionObj not defined\n"; }
> 
>     my ( $result, $message ) = $self->TemplateObj->Parse(
>                                          Argument       => $self-
> >Argument,
>                                          TicketObj      => $self-
> >TicketObj,
>                                          TransactionObj => $self-
> >TransactionObj
>     );
> 
> And got:
> 
> ...
> 198:
> 199:
> 200:
> 203:
> 207:
> 270: Condition matches...self TransactionObj not defined [Thu Jan 15
> 23:25:23 2004] [crit]: Can't call method "Parse" on an undefined value at
> /usr/local/rt3/lib/RT/Action/SendEmail.pm line 221.
>  (/usr/local/rt3/lib/RT.pm:254)
> 
> So $self->TransactionObj is not defined. What would cause this?
> 
> P.S. What does --condition-arg 1 do for RT::Condition::Overdue? Also, I
> don't see where in SendMail.pm the action arg "All" has a defined meaning.
> What are the options for that? Just point me to the right file to read,
> and I'll do it. :)
> 
> 
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