[rt-users] reopening tickets by email

[Tim Wilson]

On 1/18/04 7:08 PM, "rcoleman at interpublic.com" <rcoleman at interpublic.com>
wrote:

> is there a way to make a ticket show as reopened if someone sends a
> comment or correspondence via email on a closed ticket?

I think that's the default behavior. A reply to a resolved ticket should
reopen it.

-Tim

-- 
Timothy Wilson
Technology Integration Specialist
Hopkins ISD #270, Hopkins, MN, USA
ph: 952.988.4103  fax: 952.988.4311  AIM: tis270