[rt-users] printing ticket summaries

[Mike Husband]

I don't think RT supports printing of anything (but I could be wrong).
What I have done is put together a little shell script with some
SQL commands to print out tickets directly from the database.
You could do something similar with Perl/DBI.
With this approach you can select whatever info you want per ticket
and print that out.

It may also be possible to do something with rt-crontool.



> -----Original Message-----
> From: rt-users-bounces at lists.bestpractical.com
> [mailto:rt-users-bounces at lists.bestpractical.com]On Behalf Of Theodore
> Knab
> Sent: Wednesday, 21 January 2004 12:44 AM
> To: rt-users at lists.bestpractical.com
> Subject: [rt-users] printing ticket summaries
> 
> 
> At my work place, the help-desk likes to printout tickets and 
> tape them
> on broken systems. However, some tickets can be a few pages long.
> 
> Is there a CLEAN way to print tickets that are created in RT ?
> 
> Simply clicking on print in most browsers does print the ticket.
> 
> However, I just want to have a means of printing the ticket number and
> the summary of the problem worked on.
>