[rt-users] RT3: Attachments Not Downloading

[neil quiogue]

No errors on the logs.  No errors on the page.  But an error on the browser 
(client).

When one clicks on the link (pointing to the 
Ticket/Attachments/<TransactionId>/<AttachmentId> which would be handled by 
dhandler), the dialog box would open to say if you want to open or save the 
file.  If you try to open the file, it'll be stuck in the progress dialog 
box.  If you click on 'Save', it would attempt to but fail.

I'm sure that the data in the MySQL is fine since I'm able to make a 
program that queries the Transactions and Attachments table and is able to 
be displayed/saved by the user.

Is there any gotchas with Solaris SPARC platforms with any of the perl 
modules used?  It may have to do with how the data is presented to the 
client after it has left the DB.

Regards, Neil

--On mercredi 21 janvier 2004 16:43 +0300 "Ruslan U. Zakirov" 
<cubic at acronis.ru> wrote:

> neil quiogue wrote:
>> Hello,
>>
>> I'm not sure if anyone has encountered this before but I've encountered
>> attachments (non-text like MS Word, Zip) which cannot be downloaded in
>> RT3. I don't see any logs that would show why.  In RT2, I did not have
>> those kinds of problems.
>>
>> Any clues?
> Any errors?
> No links on page?
> Or download work, but data corruption?
> Or browser give error message?
>
> In which way they can't be downloaded?
> 		Best regards. Ruslan.
>>
>> Regards, Neil
>>
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>
>