[rt-users] rt-mailgate problem with RT 3.0.8

[Dan Armeneau]

The only thing that is showing up in my /var/mail/maillog is my 'newaliases'
updates.  I can send from RT and that shows up in /var/mail/maillog as
outgoing mail but precious little else.  The Mail Server is an iMail machine
running on a Windows box.

On the local machine I'm using sendmail to handle everything with
sendmailpipe as the wrapper - or at least that's how I understand it to
work.

Dan

-----Original Message-----
From: James [mailto:jwhittington at excelorant.com]
Sent: January 22, 2004 1:34 PM
To: Dan Armeneau
Subject: RE: [rt-users] rt-mailgate problem with RT 3.0.8


What are you using as your mta?
I seem to remember in my case using Sendmail I was having mail
permisssion problems.  The Apache user was not a trusted user to
sendmail so it wouldn't let in pass though, although this problem was
pretty obvious as i looked through the maillog.


On Thu, 2004-01-22 at 14:59, Dan Armeneau wrote:
> I have added the following to my /etc/mail/aliases and once again ran
> 'newaliases' but still can't seem to get the mail into RT.
>
> -------------[ /etc/mail/aliases  SNIP]----------------
> helpdesk: "|/usr/local/rt3/bin/rt-mailgate --queue general --action
> correspond --url http://queue.prl.ab.ca/"
> helpdesk-comment: "|/usr/local/rt3/bin/rt-mailgate --queue
general --action
> comment --url http://queue.prl.ab.ca/"
>
> help: "|/usr/local/rt3/bin/rt-mailgate --queue test --action
> correspond --url http://queue.prl.ab.ca/"
> help-comment: "|/usr/local/rt3/bin/rt-mailgate --queue test --action
> comment --url http://queue.prl.ab.ca/"
>
> -------------[ /etc/mail/aliases End of Snip]----------
>
> Now the documentation seems a bit scant on this but I'm assuming you need
> more 'entry pairs' in /etc/mail/aliases to accomodate more 'queues'.
>
> I have also given the Configuration -> Global -> Group Rights 'System
> Groups' the following:
>
> Everyone = Comment on Ticket, Create Ticket, Reply to Ticket, See Queue.
> Unpriveledged = Create Ticket.
>
> I'm thinking I should have things covered with those permissions but
perhaps
> have given too many rights to System Group 'Everyone'.
>
> Any pointers would be very much appreciated.
>
> Dan
>
> -----Original Message-----
> From: Scott Hebert [mailto:scott at cae.com]
> Sent: January 22, 2004 11:55 AM
> To: RT Users; 'darmeneau at prl.ab.ca'
> Subject: RE: [rt-users] rt-mailgate problem with RT 3.0.8
>
>
>
> 2 things you can check.
>
> 1-> Your alias should contain "--queue Test" instead of "--queue general"
> 2-> Verify that Everyone has permissions to create a Ticket. See
> Configuration / Global / Group Rights.
>
> SH
>
>
> -----Original Message-----
> From: Dan Armeneau [mailto:darmeneau at prl.ab.ca]
> Sent: Thursday, January 22, 2004 1:27 PM
> To: RT Users
> Subject: [rt-users] rt-mailgate problem with RT 3.0.8
>
>
> Background:
>
> Fresh install of FreeBSD 5.2
> Fresh install of MySQL 4.0.17
> Fresh install of Perl 5.8.2
> Fresh install of RT 3.0.8
>
> Created queue 'Test' and added the following lines to /etc/mail/aliases
>
> -----------[Lines added to /etc/mail/aliases ]------------
>
> helpdesk: "|/usr/local/rt3/bin/rt-mailgate --queue general --action
> correspond --url http://queue.prl.ab.ca/"
> helpdesk-comment: "|/usr/local/rt3/bin/rt-mailgate --queue
general --action
> comment --url http://queue.prl.ab.ca/"
>
> -----------[End of /etc/mail/aliases snip]----------------
>
> ran 'queue# newaliases' to set changes then -
> ran 'queue# apachectl graceful' for changes to be recognized by apache -
> just in case
>
> When the mail I try to send to RT  finally gets bounced all I get is the
> following:
>
> -----------[Bounced e-mail error]-------------------------
>
> Delivery failed 20 attempts: helpdesk at queue.prl.ab.ca
>
> -----------[End of Bounced e-mail error]------------------
>
> Any help with this would be very much appreciated as I have been at this
for
> a while and haven't made much progress for the last two days.
>
> Dan Armeneau - Computer Technician
> Parkland Regional Library
> 5404 56 Avenue,
> Lacombe, AB T4L 1G1
> Phone: 403.782.3850  Fax: 403.782.4650
> http://www.prl.ab.ca
>
> _______________________________________________
> rt-users mailing list
> rt-users at lists.bestpractical.com
> http://lists.bestpractical.com/mailman/listinfo/rt-users
>
> Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm
>
>
>
>
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>
> Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm
--
_______________________________________________

James Whittington
Systems Administrator

Excelorant, LLC
A TM Floyd Affiliate Company
1800 St. Julian Place
P.O. Box 8263
Columbia, SC 29202

803.765.1310 | Phone
800.780.1170 | Toll Free
803.765.1431 | Fax

jwhittington at excelorant.com

_______________________________________________