[rt-users] RT 3.0.8 adding custom fields to SelfService Create.html page

Mai Le mle at Niku.com
Fri Jan 23 14:41:39 EST 2004


Hi All,

I'm new at this.  I'm trying to add 2 custom fields to the SelfService
Create.html page.
I already modified my MySQL database on the Ticket table to accept
"Prio" (our version of Priority since we do not want to display the
numbers to users and we do not want it to change).
The other field is Location.  I was able to debug and get the
$ARGS{'Prio'} out from Display.html but when it create the ticket, it
does not populate the MySQL database.

I added these two variables into Ticket.pm but there must be other
modules that need modification.
If someone had add custom fields to the SelfService side, please help me
out.

Thanks

Mai

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