[rt-users] Problem creating scrip.

[Todd Chapman]

More info:

Here is what I have so far (thanks to AJ for helping):

my $Ticket = $self->TicketObj;
my $members = $Ticket->MemberOf;
my $link = $members->Next;
$RT::Logger->debug("Calling BaseObj");
my $parent = $link->BaseObj;
$RT::Logger->debug("BaseObj called");
my $value = $parent->FirstCustomFieldValue("OAReqNum");
$Ticket->AddCustomFieldValue(Field => 1, Value => $value);

I get the error "Can't call method "BaseObj" on an undefined value"

I _know_ this ticket has a parent. That is, unless the link
to the parent is created after the "On Create" scrip is run.

I have also found that the parent _IS_ found if I change
the condition to "On Transaction". So I guess the parent
link is created after the "On Create" scrip is run?

Any ideas?

Also, what is the difference between Stage: TransactionCreate
and Stage: TransactionBatch?

-Todd (Running RT 3.0.8)

On Mon, Jan 26, 2004 at 10:50:03AM -0500, Todd Chapman wrote:
> 
> I'm try to create a user defined scrip. What I want to do
> is when a ticket is created, if it is a MemberOf (child of)
> another ticket, and the partent ticket has a certain custom
> field set, set the same value in the new ticket.
> 
> In other words, I am trying to propogate a custom field
> value to the children of a ticket, at ticket creation time.
> 
> Here is my custome action preparation code so far:
> 
> my $Ticket = $self->TicketObj;
> my $LinkObj = $Ticket->MemberOf;
> my $Link = $LinkObj->Next;
> 
> Is is the 3rd line which triggers this error:
> 
> Jan 26 07:20:13 slah001 RT: RT::Scrip=HASH(0x9b52884): Couldn't prepare User Defined (/opt/rt3/lib/RT/Scrip_Overlay.pm:346)
> 
> Can anyone spot the problem?
> 
> Thanks.
> 
> -Todd
> 
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