[rt-users] Random Crashes in RT 3.0.8

[Dion Gullotta]

Hi all,

We're getting random crashes in RT 3.0.8
They don't happen that frequently, maybe once per day or 2. When it does
happen the RT system usually keeps throwing up the errror for a few moments
afterwards and then it goes back to normal again.

Our specs are Redhat 9.0, apache_1.3.29, perl 5.8.0, mysql 3.23.38 kernel
2.4.19

A copy of the error is below. If anyone has any ideas they would be much
appreciated.

Regards,

Dion Gullotta
Far Edge Technology
p. 02 99553640
f. 02 99547994
http://www.faredge.com.au




System error

error:  Can't call method "cgi_error" on an undefined value at (eval 1882)
line 11.

context:  unable to open file

code stack:  (eval 1882):11
g /stuff/rt/share/html/Search/Listing.html:35
g /stuff/rt/share/html/autohandler:189
g
raw error



Can't call method "cgi_error" on an undefined value at (eval 1882) line 11.


Trace begun at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Exceptions.pm line
131
HTML::Mason::Exceptions::rethrow_exception('Can\'t call method "cgi_error"
on an undefined value at (eval 1882) line 11.^J') called at (eval 1882) line
11
HTML::Mason::Commands::__ANON__('Ticket', 'RT::Ticket=HASH(0x9a6b3d8)', 'i',
1, 'ValueOfQueue', 21, 'StatusOp', '=', 'NewSearch', 1, 'ValueOfStatus',
'ARRAY(0x99493ec)', 'QueueOp', '=', 'RowsPerPage', 50) called at
/usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Component.pm line 134
HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x95a319
8)', 'Ticket', 'RT::Ticket=HASH(0x9a6b3d8)', 'i', 1, 'ValueOfQueue', 21,
'StatusOp', '=', 'NewSearch', 1, 'ValueOfStatus', 'ARRAY(0x99493ec)',
'QueueOp', '=', 'RowsPerPage', 50) called at
/usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 1074
eval {...}('HTML::Mason::Component::FileBased=HASH(0x95a3198)', 'Ticket',
'RT::Ticket=HASH(0x9a6b3d8)', 'i', 1, 'ValueOfQueue', 21, 'StatusOp', '=',
'NewSearch', 1, 'ValueOfStatus', 'ARRAY(0x99493ec)', 'QueueOp', '=',
'RowsPerPage', 50) called at
/usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 1068
HTML::Mason::Request::comp(undef, undef, 'Ticket',
'RT::Ticket=HASH(0x9a6b3d8)', 'i', 1, 'ValueOfQueue', 21, 'StatusOp', '=',
'NewSearch', 1, 'ValueOfStatus', 'ARRAY(0x99493ec)', 'QueueOp', '=',
'RowsPerPage', 50) called at /stuff/rt/share/html/Search/Listing.html line
35
HTML::Mason::Commands::__ANON__('ValueOfQueue', 21, 'StatusOp', '=',
'NewSearch', 1, 'QueueOp', '=', 'ValueOfStatus', 'ARRAY(0x9a9fb5c)',
'RowsPerPage', 50, 'QueueOp', '=', 'NewSearch', 1, 'StatusOp', '=',
'ValueOfStatus', 'ARRAY(0x99493ec)', 'RowsPerPage', 50, 'ValueOfQueue', 21)
called at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Component.pm line 134
HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x957741
0)', 'ValueOfQueue', 21, 'StatusOp', '=', 'NewSearch', 1, 'QueueOp', '=',
'ValueOfStatus', 'ARRAY(0x9a9fb5c)', 'RowsPerPage', 50, 'QueueOp', '=',
'NewSearch', 1, 'StatusOp', '=', 'ValueOfStatus', 'ARRAY(0x99493ec)',
'RowsPerPage', 50, 'ValueOfQueue', 21) called at
/usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 1074
eval {...}('HTML::Mason::Component::FileBased=HASH(0x9577410)',
'ValueOfQueue', 21, 'StatusOp', '=', 'NewSearch', 1, 'QueueOp', '=',
'ValueOfStatus', 'ARRAY(0x9a9fb5c)', 'RowsPerPage', 50, 'QueueOp', '=',
'NewSearch', 1, 'StatusOp', '=', 'ValueOfStatus', 'ARRAY(0x99493ec)',
'RowsPerPage', 50, 'ValueOfQueue', 21) called at
/usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 1068
HTML::Mason::Request::comp(undef, undef, 'ValueOfQueue', 21, 'StatusOp',
'=', 'NewSearch', 1, 'QueueOp', '=', 'ValueOfStatus', 'ARRAY(0x9a9fb5c)',
'RowsPerPage', 50, 'QueueOp', '=', 'NewSearch', 1, 'StatusOp', '=',
'ValueOfStatus', 'ARRAY(0x99493ec)', 'RowsPerPage', 50, 'ValueOfQueue', 21)
called at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 760
HTML::Mason::Request::call_next('HTML::Mason::Request::ApacheHandler=HASH(0x
9aa8314)', 'QueueOp', '=', 'NewSearch', 1, 'StatusOp', '=', 'ValueOfStatus',
'ARRAY(0x99493ec)', 'RowsPerPage', 50, 'ValueOfQueue', 21) called at
/stuff/rt/share/html/autohandler line 189
HTML::Mason::Commands::__ANON__('ValueOfQueue', 21, 'StatusOp', '=',
'NewSearch', 1, 'QueueOp', '=', 'ValueOfStatus', 'ARRAY(0x9a9fb5c)',
'RowsPerPage', 50) called at
/usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Component.pm line 134
HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x918494
0)', 'ValueOfQueue', 21, 'StatusOp', '=', 'NewSearch', 1, 'QueueOp', '=',
'ValueOfStatus', 'ARRAY(0x9a9fb5c)', 'RowsPerPage', 50) called at
/usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 1069
eval {...}('HTML::Mason::Component::FileBased=HASH(0x9184940)',
'ValueOfQueue', 21, 'StatusOp', '=', 'NewSearch', 1, 'QueueOp', '=',
'ValueOfStatus', 'ARRAY(0x9a9fb5c)', 'RowsPerPage', 50) called at
/usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 1068
HTML::Mason::Request::comp(undef, undef, undef, 'ValueOfQueue', 21,
'StatusOp', '=', 'NewSearch', 1, 'QueueOp', '=', 'ValueOfStatus',
'ARRAY(0x9a9fb5c)', 'RowsPerPage', 50) called at
/usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 338
eval {...}(undef, undef, undef, 'ValueOfQueue', 21, 'StatusOp', '=',
'NewSearch', 1, 'QueueOp', '=', 'ValueOfStatus', 'ARRAY(0x9a9fb5c)',
'RowsPerPage', 50) called at
/usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 338
eval {...}(undef, undef, undef, 'ValueOfQueue', 21, 'StatusOp', '=',
'NewSearch', 1, 'QueueOp', '=', 'ValueOfStatus', 'ARRAY(0x9a9fb5c)',
'RowsPerPage', 50) called at
/usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 297
HTML::Mason::Request::exec('HTML::Mason::Request::ApacheHandler=HASH(0x9aa83
14)') called at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/ApacheHandler.pm
line 134
eval {...}('HTML::Mason::Request::ApacheHandler=HASH(0x9aa8314)') called at
/usr/lib/perl5/site_perl/5.8.0/HTML/Mason/ApacheHandler.pm line 134
HTML::Mason::Request::ApacheHandler::exec('HTML::Mason::Request::ApacheHandl
er=HASH(0x9aa8314)') called at
/usr/lib/perl5/site_perl/5.8.0/HTML/Mason/ApacheHandler.pm line 792
HTML::Mason::ApacheHandler::handle_request('HTML::Mason::ApacheHandler=HASH(
0x91bcf4c)', 'Apache=SCALAR(0x9384fb0)') called at /stuff/rt/bin/webmux.pl
line 134
eval {...}('HTML::Mason::ApacheHandler=HASH(0x91bcf4c)',
'Apache=SCALAR(0x9384fb0)') called at /stuff/rt/bin/webmux.pl line 134
RT::Mason::handler('Apache=SCALAR(0x9384fb0)') called at /dev/null line 0
eval {...}('Apache=SCALAR(0x9384fb0)') called at /dev/null line 0


Dion Gullotta
Far Edge Technology
p. 02 99553640
f. 02 99547994
http://www.faredge.com.au