[rt-users] New Installation, faulty Search Funcion

[Sean Wilburn]

I have installed RT & it's necesary components under FreeBSD.  I have 90% of all the functionality working, however I am seeing a problem that has been briefly discussed in your archives.  Unfortunately none of the information thus far has helped solve the issue.  Here's what's up.

Local configuration:
Running FreeBSD 5.2.1 
Perl 5.8.2 (compiled from ports before RT or modules installed) 
Rt version 3.0.10
Mod_perl 1.29 
Perl CPAN says your freezethaw and mason are up to date.
I am not using any international languages.

Visible Problem:
When I log in to RT & go to search tickets I get a 'System Error'.  This error does not happen if I click the 'search' button in the upper right, but if I click the one in th elower right (with or without any search requirements set) I recive the error.
It's the same error I get when I try and create a new class in RTFM.

HTTP Error Screen:
-----------------------------------
error:  no connection to syslog available at /usr/local/lib/perl5/site_perl/5.8.2/Log/Dispatch/Syslog.pm line 77
 
context:  ...   
187:  # whether they should generate a full stack trace (confess() and cluck()) 
188:  # or simply report the caller's package (croak() and carp()), respectively. 
189:  # confess() and croak() die, carp() and cluck() warn. 
190:   
191:  sub croak { die shortmess @_ } 
192:  sub confess { die longmess @_ } 
193:  sub carp { warn shortmess @_ } 
194:  sub cluck { warn longmess @_ } 
195:   
...   
 
code stack:  /usr/local/lib/perl5/5.8.2/Carp.pm:191
/usr/local/lib/perl5/5.8.2/mach/Sys/Syslog.pm:429
/usr/local/lib/perl5/5.8.2/mach/Sys/Syslog.pm:337
/usr/local/lib/perl5/site_perl/5.8.2/Log/Dispatch/Syslog.pm:77
/usr/local/lib/perl5/site_perl/5.8.2/Log/Dispatch/Output.pm:41
/usr/local/lib/perl5/site_perl/5.8.2/Log/Dispatch.pm:95
/usr/local/lib/perl5/site_perl/5.8.2/Log/Dispatch.pm:74
/usr/local/lib/perl5/site_perl/5.8.2/Log/Dispatch.pm:22
/usr/local/www/rt-ticket/lib/RT/Tickets_Overlay.pm:902
/usr/local/www/rt-ticket/lib/RT/Interface/Web.pm:602
/usr/local/www/rt-ticket/share/html/Search/Listing.html:101
/usr/local/www/rt-ticket/share/html/autohandler:196
 
raw error
---------------------------------------------

Log FIles:
This message appears in the logs...
"Do not know how to thaw data with code `F' "

Any help resolving this issue would be greatly appreciated.

Thanks in advance,

Sean Wilburn
Network Therapist
www.WilburnConsulting.com
619.368.4250